Gmail to Microsoft 365 Migration Issue Open for 7+ Days – Seeking Guidance or Escalation Path

I’m facing an issue with a Gmail to Microsoft 365 migration that has been open for more than 7 days, and I’m looking for guidance or an escalation path from the community.

Scenario:

• Migration type: Gmail to Microsoft 365
• Issue started: April 22
• Current status: Stuck with no clear resolution

What’s happening:

The support ticket has been active since April 22. However, the updates I’ve been receiving are generic responses such as “we are working on it” and “this has been prioritized.”

Despite multiple follow-ups, there has been:

• No clear root cause identified
• No ETA provided
• No technical breakdown of the issue

I also requested a callback from the assigned manager and technical lead to better understand the situation, but the communication has remained email-only with repeated status updates.

What I’m looking for:

• Has anyone faced similar issues during Gmail → Microsoft 365 migrations?
• Are there known blockers or common causes that could lead to this kind of delay?
• What is the recommended escalation path when support is unable to provide technical clarity or ETA?

Any insights, workarounds, or guidance would be highly appreciated.

Thank you in advance.