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Unnikrishnankk's avatar
Unnikrishnankk
Copper Contributor
Apr 25, 2020

Windows Explorer not responding .xlsx extn files

Hi

When I try to open .xlsx files from windows explorer, the explorer is not responding & need to close the explorer & re-open. There is not issue when these types of files opening from Excel-->Open.

Also the there is not problem for opening files which has extn of .xls. Pls help me

KK Unnikrishnan

excel
  • joescully1365's avatar
    joescully1365
    Copper Contributor
    Mar 23, 2022

    This problem seems to be limited to .xlsx and .docx.  Opening these files from within the appropriate app or by using the start menu tiles context menu seems to be OK.  It happens by simply stopping cursor motion over the filename so the file is selected within file explorer; clicking is not necessary and is not even possible to click such a file within explorer. 

    • Davidjdl7's avatar
      Davidjdl7
      Copper Contributor
      May 17, 2022

      You can try to set Windows File Explorer to the PREVIEW PANE instead of the DETAILS PANE (that is accomplished under the VIEW tab at the top of the File Explorer page) resolves all the "Not Responding" problems with single-clicking, double-clicking, right-clicking docx, pptx and xslx in File Explorer.

      • joescully1365's avatar
        joescully1365
        Copper Contributor
        May 17, 2022

        Davidjdl7   OUTSTANDING!  I had to tweak your response a bit to get the complete fix, but I got it.  If either DETAIL or PREVIEW is selected, the failure occurs. The answer seems to be to DEselect both of those views.  Then all works as expected.  Thank you.  Much joy!

  • Amit_Patil's avatar
    Amit_Patil
    Copper Contributor
    Apr 26, 2020

    i am also getting the same issue almost from last 1 week. Whenever i tried to open any office document, i.e. word, excel, etc. i get the same issue.

  • wumolad's avatar
    wumolad
    Steel Contributor
    Apr 25, 2020

    Hi Unnikrishnankk Can you check if you have not chosen a different app as the default app to open .xlsx files.

     

    Just right click on any .xlsx file and check the default app. If this is different from Excel, you need to choose Excel as the default app.

     

     

    Hope this helps.

     

    Cheers

     

    • Unnikrishnankk's avatar
      Unnikrishnankk
      Copper Contributor
      Apr 26, 2020

      wumolad  Hi thank you for your quick response.

      As suggested by you, I have tried that also several times earlier also. (Right click the .xlsx files). During right click also the window explorer not responds, so checking the property or associate app is not possible. If I open the Excel and open the .xlsx files from Excel, then there is no problem at all. The file is opening. If I tries to open the file from windows explorer then only the problem coming.

       

      If any remedy you know, pls let me know.

      Tnanks. KK Unnikrishnan

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