Forum Discussion

Unnikrishnankk's avatar
Unnikrishnankk
Copper Contributor
Apr 25, 2020

Windows Explorer not responding .xlsx extn files

Hi When I try to open .xlsx files from windows explorer, the explorer is not responding & need to close the explorer & re-open. There is not issue when these types of files opening from Excel-->Open...
excel
joescully1365's avatar
joescully1365
Copper Contributor
Mar 23, 2022

This problem seems to be limited to .xlsx and .docx.  Opening these files from within the appropriate app or by using the start menu tiles context menu seems to be OK.  It happens by simply stopping cursor motion over the filename so the file is selected within file explorer; clicking is not necessary and is not even possible to click such a file within explorer. 

Davidjdl7's avatar
Davidjdl7
Copper Contributor
May 17, 2022

You can try to set Windows File Explorer to the PREVIEW PANE instead of the DETAILS PANE (that is accomplished under the VIEW tab at the top of the File Explorer page) resolves all the "Not Responding" problems with single-clicking, double-clicking, right-clicking docx, pptx and xslx in File Explorer.

  • joescully1365's avatar
    joescully1365
    Copper Contributor
    May 17, 2022

    Davidjdl7   OUTSTANDING!  I had to tweak your response a bit to get the complete fix, but I got it.  If either DETAIL or PREVIEW is selected, the failure occurs. The answer seems to be to DEselect both of those views.  Then all works as expected.  Thank you.  Much joy!