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Subject: Excel Online Unable to Open Files Over 1MB
Hi Team,
I am experiencing an issue with Excel Online where it fails to open files larger than 1MB. Here’s what I’ve tried so far:
- I attempted to access the files from other computers and using different accounts.
- I downloaded the files to my computer and re-uploaded them to OneDrive, but the issue persists.
- The files work fine when opened using Microsoft 365 desktop apps or through OneDrive on the desktop.
However, Excel Online, which was working perfectly until yesterday evening, is now unable to load heavier files. It keeps loading for a long time but ultimately does not open the file.
This is critical because my team and I collaborate on these workbooks in real-time, and when working in desktop apps, simultaneous editing is not possible.
Could you please assist in identifying and resolving this issue?
Thank you for your support!