Forum Discussion
Switch my License in Excel
Hello Community,
I need some help with an issue I’m facing.
I am currently using the second account license for my Microsoft 365 apps, but I’d like to switch back to the first account. I have tried using the “Switch License” option under the second account, but it hasn’t worked.
I would appreciate any alternative steps or solutions you can suggest.
Thank you.
1 Reply
How about this:
- Sign Out of the Current Account
- Open Excel.
- Go to File > Account.
- Under User Information, click Sign out from the second account.
- Remove Cached Credentials
- Open Windows Settings > Accounts > Email & accounts.
- Remove the second account if it's listed under “Accounts used by other apps.”
- You can also clear credentials via Credential Manager:
- Search for “Credential Manager” in the Start menu.
- Go to Windows Credentials and remove any entries related to Office or Microsoft 365.
- Sign In with the First Account
- Reopen Excel.
- Go to File > Account.
- Click Sign in and use your first account credentials.
- Under Product Information, click Change License and select the correct license.
- Uninstall and Reinstall Office
If Excel still picks the wrong license, a clean reinstall might be necessary:
- Uninstall Office via Control Panel > Programs and Features.
- Reinstall Office from Microsoft 365 portal using your first account.
