Forum Discussion
Service Level Calculation Assist
Dear all, We work 5 days a week from Sunday to Thursday for 8 working hours a day, we work on a ticketing system that i hate, so we have Sent tickets, resolved tickets and received tickets, each...
Do you have either a sample of the spreadsheet you've created already, or if you're starting from scratch, a bit more of a description, ideally accompanied by some copies of the tickets AND the report you currently generate (presumably by hand) from those tickets.
The reason I ask is that it's not totally clear (I can make assumptions) what you meant by "service level"--are you talking per person, per day, per something else? What, in other words, do you mean by "service level"?
Happy to help, but a more complete description of what you're doing is needed.
The reason I ask is that it's not totally clear (I can make assumptions) what you meant by "service level"--are you talking per person, per day, per something else? What, in other words, do you mean by "service level"?
Happy to help, but a more complete description of what you're doing is needed.