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akpattifloyd1's avatar
akpattifloyd1
Copper Contributor
Jun 04, 2020

Problems with downloading online excel files

When I download an excel or csv file from an online source, the document downloads, but it contains no data. It is just a blank document with no lines or values in cells. This problem just started, and happens with multiple websites from which I have downloaded successfully before. I currently have Microsoft 365.

My other computer which is the same, has not problems downloading correctly. So it is something with my computer.

 

excel

1 Reply

  • Abiola1's avatar
    Abiola1
    MVP
    Jun 06, 2020

    Helloakpattifloyd1 

     

    That's very strange. Kindly follow the steps below

    1. Open Microsoft Excel.
    2. In the Ribbon, click the File tab and click Options in the left navigation pane.
    3. Click Advanced, then locate the General section.
    4. Uncheck the box next to Ignore other applications that use Dynamic Data Exchange (DDE).
    5. Click OK.
     
     
     
     
     
     
     
     
     

    and

    1. Open Microsoft Excel.
    2. In the Ribbon, click the File tab and click Options in the left navigation pane.
    3. Click Advanced, then locate the Display section.
    4. Check the box next to Disable hardware graphics acceleration.
    5. Click OK.

    and

     

     

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