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JayJoshi's avatar
JayJoshi
Copper Contributor
Nov 04, 2020
Solved

Need dashboard for Resolved VS Created Tickets.

Following is my snippet data for creating the dashboard. 

Ticket IDCreatedStatus
111/03/2020Closed
211/01/2020To Do
310/28/2020In Progress
410/25/2020Closed

I would like to create the dashboard: Created VS Resolved. I am looking for something like this. (Image Attached) 

 

I really tried but could not get the solution. Can anyone please help me this?

 

 

Rajesh_Sinha 

  • JayJoshi 

    You may try this:

     

     

    How it works:

    1. Create Pivot Table. 
    2. Keep Date in ROW, Details in COLUMN and Ticket in VALUE and set COUNT for Ticket.
    3. Select PT now from Design, then Layout & hit Grad Total, and click on for column only.
    4. Then Create a Line Chart.

     

    Note: Working with PT is a wise way to do this.

     

4 Replies

  • Rajesh_Sinha's avatar
    Rajesh_Sinha
    Iron Contributor

    JayJoshi 

    You may try this:

     

     

    How it works:

    1. Create Pivot Table. 
    2. Keep Date in ROW, Details in COLUMN and Ticket in VALUE and set COUNT for Ticket.
    3. Select PT now from Design, then Layout & hit Grad Total, and click on for column only.
    4. Then Create a Line Chart.

     

    Note: Working with PT is a wise way to do this.

     

  • Rajesh_Sinha's avatar
    Rajesh_Sinha
    Iron Contributor
    You need one more Column for Dates named as Resolved.. it's like created on 01/01/2020 and resolved or closed on 01/10/2020.

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