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AbhijeetV's avatar
AbhijeetV
Copper Contributor
Sep 27, 2024

How get Refinitiv/Microsoft to refresh/update stock list ?

Hello,

 

I have shares of 2 companies, which are not found in the Stock Data types. These are fairly new shares, which listed about 2-3 weeks ago. How do I get about requesting Microsoft to update/refresh the list of shares ? The data comes from Refinitiv. So looks like an issue at their end.

 

I have given feedback from excel to MS multiple times, but nothing has happened.

 

This had happened once last year as well. However after a few days that share got added.

 

Thanks.

excel
Formulas and Functions

3 Replies

  • sebamaturana's avatar
    sebamaturana
    Copper Contributor
    Oct 07, 2024

    Hello,

     

    Hope you're well.

    Did you get any answer or even better, were you able to solve it?

    I have the same problem with an spin-off and I'm trying to fix it.

     

    Best regards.

    • AbhijeetV's avatar
      AbhijeetV
      Copper Contributor
      Nov 06, 2024

      It seems to be working again. However it noticed that I had to give the symbol for 1 share, uppercase in another. Earlier I think it was not case sensitive. Anyway, it works is what matters :-)

    • AbhijeetV's avatar
      AbhijeetV
      Copper Contributor
      Oct 09, 2024
      Hello,

      No luck and the problem still remains as well. I spent an 1+ hour with MS Support on chat. Unfortunately I could not continue the chat beyond that.

      MS Support first tried to pass on the problem to my Excel installation, then said post it in the community forums and basically tried to shrug off responsibility. However when I demonstrated to them the problem via remote desktop, they accepted the issue. But I could not continue the chat.
      I intend to take it up again with MS soon.

      Lets see.

      Regards.

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