Forum Discussion
JT26
Jun 22, 2026Copper Contributor
Frozen App
I am a novice in Excel and my spreadsheet and all Excel functions are frozen by the appearance of a pop-up that includes a GoTo field first and a Reference field below that . I am guessing that this ...
Jamony
Jul 02, 2026MCT
Hi, I’d start with Excel safe mode to see whether an add-in or startup file is freezing it. Press Win + R, run excel /safe, and if Excel opens normally, disable add-ins and re-enable them one by one. If it freezes only with one workbook, copy the file locally, open it with automatic calculation temporarily off, and check for large formulas, links, PivotTables, or damaged formatting. If Excel freezes even with a blank workbook in safe mode, I’d repair Microsoft 365 from Installed apps and also check display driver updates, because hardware acceleration issues can make Office apps appear frozen.