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Patrick8639's avatar
Patrick8639
Copper Contributor
Jan 17, 2020

Excel no more working

Hello,

Starting two days ago, I have many problems with Excel (Word and Outlook are still working correctly):

  • If I create a new document, then want to save it locally, nothing happens when I click the Save button.
  • If, for saving, I try to click on "More Options" and then click to "Browse", nothing happens.
  • If I right-click on a cell and select "Cell Format", or I click on the ribbon for the paragraph dialog box", Excel crashes.

When crashing, the event viewer registers:

Faulting application name: EXCEL.EXE, version: 16.0.12430.20050, time stamp: 0x5e1570bd
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
Faulting process id: 0x2350
Faulting application start time: 0x01d5cd1f15365f60
Faulting application path: C:\Program Files (x86)\Microsoft Office\root\Office16\EXCEL.EXE
Faulting module path: unknown
Report Id: ef6e30d2-da13-40d4-89e5-9bbc40f9af61
Faulting package full name:
Faulting package-relative application ID:

 

I've already tried the following, but the problem is still here:

  • Repair Office 365 (fast)
  • Repair Office 365 (online)
  • Start Excel in safe mode
  • Disabled all the Excel add-in
  • Create a new user on my PC and starting Excel from the new account

 

As the problems happens with a new document, the problem is not related to the content of the document.

Does anyone has a solution or something else to check or test)

5 Replies

      • Mourad-Louha's avatar
        Mourad-Louha
        MVP

        Hello Patrick8639,

        localized versions - e.g. German or French - of Excel had some problems on the build (12430.20050) you mentionned in your log. Please try to explicitely update Excel by using "Compte / Options de mise à jour / Mettre à jour". This should then update Excel (Office) to Build 12430.20120. For me, that worked.

         

        Best,

        Mourad

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