Forum Discussion
Excel Labs Add-in fails to load ("internal error")
Installed Excel Labs Add-in from MS Store. Icon appears in ribbon. When clicked, “loading appears” for several secs. Then “Failed to Load” and "internal error" messages appear. Retried and reinstalle...
1) Update Excel and Windows, 2) Check add-in compatibility, 3) Clear Excel cache, 4) Disable other add-ins, 5) Run Excel as administrator, 6) Check add-in settings, 7) Reinstall the add-in, 😎 Check for updates, 9) Inspect error details
Thanks for the suggestions. I went through all the checks you mentioned and it still fails to load. I found the Console had just one error: favicon.ico:
Failed to load resource: the server responded with a status of 404 ().
The https://advancedformulaenvironment.officeapps.live.com/favicon.ico link showed:
This XML file does not appear to have any style information associated with it. The document tree is shown below.<Error><Code>BlobNotFound</Code><Message>The specified blob does not exist. RequestId:3dc7dc08-f01e-0067-1d7c-faab31000000 Time:2024-08-30T01:33:46.5797496Z</Message></ErrorIs this relevant to my Failure to Load issue?
