Forum Discussion
Excel has stoppped working when open a file occasionally
This Excel exception Problem occured occasionally, it's pretty annoying!
I have tried to repair Office365, but it seems it does not work still.
Does anyone met this similar issue, or is there any way to fix?
Here is the windows log when issue occured.
Faulting application name: EXCEL.EXE, version: 16.0.13127.21668, time stamp: 0x60bb19c7
Faulting module name: EXCEL.EXE, version: 16.0.13127.21668, time stamp: 0x60bb19c7
Exception code: 0xc0000005
Fault offset: 0x00000000000f8666
Faulting process id: 0x5808
Faulting application start time: 0x01d827ae2f44d51e
Faulting application path: C:\Program Files\Microsoft Office\Root\Office16\EXCEL.EXE
Faulting module path: C:\Program Files\Microsoft Office\Root\Office16\EXCEL.EXE
Report Id: 3fb22a97-d1fb-468d-b9b7-1e662d558376
Faulting package full name:
Faulting package-relative application ID:
- Isn't it possible to temporarily turn off the antivirus software on a single PC (where the problem appears)?
Then unfortunately (as already said) I can't help you much in this direction, only your system administrator can help you further.
Have you tried unhacking with the add-ins?
11 Replies
For your better assistance from users in this forum, we'll be needing additional information:
Have you updated Office and your operating system?
Have you made any recent changes on your computer prior to the issue?
Have you recently run or installed any new programs or updates from third-party programs?
Have you reinstalled or uninstalled any Add Inns in Excel?
Do you have a virus program (such as MCAfee) installed?
What troubleshooting steps have you done so far?
More detailed information about your Excel version, operating system and storage medium (hard drive, OneDrive, Sharepoint, rtc.) where the file(s) is/are stored would be of great benefit to everyone involved.
Thank you for your understanding and patience
I know I don't know anything (Socrates)
Thanks for you response. 🙂
Have you https://support.microsoft.com/zh-tw/office/%E5%AE%89%E8%A3%9D-office-%E6%9B%B4%E6%96%B0-2ab296f3-7f03-43a2-8e50-46de917611c5https://support.microsoft.com/zh-tw/windows/%E6%9B%B4%E6%96%B0-windows-3c5ae7fc-9fb6-9af1-1984-b5e0412c556a
[YEF] excel version: 2008 OS: Windows 10 20H2.
Have you made any recent changes on your computer prior to the issue?
[YEF] no any recent change.
Have you recently run or installed any new programs or updates from third-party programs?
[YEF] nope.
Have you reinstalled or uninstalled any Add Inns in Excel?
[YEF] recently nope.
Do you have a virus program (such as MCAfee) installed?
[YEF] yep, McAfee
What troubleshooting steps have you done so far?
[YEF] I have tried to repair (quick and online repair) my office 365, but it doesn't work.
Then, I contacted our IT department, uninstall Office365 and reinstall, but it doesn't work.
Then, our IT supporter try to log-in with her owner windows user in my desktop, but it doesn't work.
More detailed information about your https://support.microsoft.com/zh-tw/office/%E9%97%9C%E6%96%BC-office-%E6%88%91%E4%BD%BF%E7%94%A8%E7%9A%84%E6%98%AF%E5%93%AA%E5%80%8B%E7%89%88%E6%9C%AC%E7%9A%84-office-932788b8-a3ce-44bf-bb09-e334518b8b19https://support.microsoft.com/zh-tw/windows/%E6%9F%A5%E7%9C%8B%E6%82%A8%E6%93%81%E6%9C%89windows%E7%89%88%E6%9C%AC-12d35019-4da9-0cb1-ba47-f8b031b712ad
[YEF] Hard driver: solid disk.
OneDriver and Sharepoint also used.
- The only thing I can suggest is to turn off the antivirus software MacAfee, reboot without antivirus software and then test it again.
