Forum Discussion
Eddie58
Jan 18, 2022Copper Contributor
Excel functionality issue, slow, sluggish, responses
Hello, I'm having excel 365 functionality issues. Responses are slow, sluggish, lagging. I have removed and re-installed Microsoft Office 365 servel times and worked with Microsoft Chat to repair ...
- Jan 19, 2022Sergei thank you so much for reaching out to help me. I found the fix. "window" R, %appdata%,, Microsoft folder, Templates folder, rename Normal.dotm to OldNormal.dotm, reboot system. Everything in Excel started working after this fix. Thank you again and Happy New Year.
SergeiBaklan
Jan 18, 2022Diamond Contributor
One more to check if you did complete uninstall with tool as in Option 2 here Uninstall Office from a PC (microsoft.com)
If that also doesn't work when have no more ideas, sorry.
Eddie58
Jan 19, 2022Copper Contributor
Sergei thank you so much for reaching out to help me. I found the fix. "window" R, %appdata%,, Microsoft folder, Templates folder, rename Normal.dotm to OldNormal.dotm, reboot system. Everything in Excel started working after this fix. Thank you again and Happy New Year.
- SergeiBaklanJan 19, 2022Diamond Contributor
Interesting, thanks for sharing
- Eddie58Jan 19, 2022Copper ContributorForget the fix, stopped working. 😞
- Clay_DawsonSep 15, 2023Copper ContributorI've just started having this problem. Just out of the blue. Did you ever fix it?