Forum Discussion
Eddie58
Jan 18, 2022Copper Contributor
Excel functionality issue, slow, sluggish, responses
Hello, I'm having excel 365 functionality issues. Responses are slow, sluggish, lagging. I have removed and re-installed Microsoft Office 365 servel times and worked with Microsoft Chat to repair ...
- Jan 19, 2022Sergei thank you so much for reaching out to help me. I found the fix. "window" R, %appdata%,, Microsoft folder, Templates folder, rename Normal.dotm to OldNormal.dotm, reboot system. Everything in Excel started working after this fix. Thank you again and Happy New Year.
SergeiBaklan
Jan 18, 2022Diamond Contributor
That's too abstract. Did you check in safe mode (Win+R, excel /safe) if problem exists?
Eddie58
Jan 18, 2022Copper Contributor
SergeiBaklan thank you for your reply, Excel still does it in safe mode.