Forum Discussion
eNPS Report
Hi - my program needs an eNPS, FCR and CSAT report to track both the program and agent level performances. In our raw data, we consider customer rating of 4 & 5 as promoters, 3 as neutr...
UpskillNinja Share a link to access the sample file, i understand the requirements hence i'd be able to assist you,. but without file, would be difficult to explain all in box.