Forum Discussion

Jon Firooz's avatar
Jon Firooz
Copper Contributor
Oct 03, 2017
Solved

Copy/paste no longer working in Excel

Sometime in the last few months the copy/paste function within Excel (Office 365 version) stopped working for me.  I have updated Windows and all Office apps to the latest version but that hasn't fixed the problem.  I've also run the Office 365 

 

The symptom is very strange.  When I hit Ctrl-C (or use the drop-down menus) on a cell in Excel the dashed lines that surround a cell selected for copying show up very briefly but immediately disappear.  If I go to another cell and paste it just puts a open parenthesis "(" in the cell.  Using Ctrl-X to cut exhibits similar behavior.

 

If I repeatedly hit Ctrl-C it will occasionally work (the dashed lines remain and I can paste) but it typically takes 15-20 tries before it will work and if I try again it will fail.  This only seems to affect me when I try to copy cells.  If I select a cell and then edit the cell and manually select the content of the cell I can copy and paste with no issue.  It also appears to only be an issue when a cell is not empty.  If I select an empty cell I can copy/paste just fine.  If I select a cell that has been highlighted but has no content that also works properly.  It's only when there's text or a formula in the cell that this is an issue.

 

This only affects Excel, I haven't observed the issue in any other app.

 

Any ideas?

  • Wyn Hopkins's avatar
    Wyn Hopkins
    Mar 11, 2018
    I’d recommend that everyone having thus issue goes to File > Feedback and send a frown, putting your details in the section and start it [Can’t Copy Paste]

    Also what version is everyone in who’s having this problem ? File > Account

    It will read something like
    Semi Annual Channel
    Build 1234.567

102 Replies

  • I had the same problem. The only way I could copy cells was text only via the clipboard.

    The solution for me was to disable (comment out) all macros and VB content I generated for that particular page. (I use a nifty little bit of code to insert the contents of a cell into the footer of the page.)

    I did my copying and once the page was working I removed the comment ticks and everything worked.

     

    Hope this helps..

  • jervis .'s avatar
    jervis .
    Copper Contributor

    Hi Jon,

     

    I have the exact same problem on both my surface pro 4 and on my freshly formatted desktop pc.

    In Excel 2016, I cannot copy any cells. The dashed lines will show briefly and then disappears.. A copied cell usually have the dashed lines circling it all the time.

    When I try to paste, a left bracket shows up. "  (  "

     

    Can anyone help us solve this mysterious problem..?

    • CCorniello1's avatar
      CCorniello1
      Copper Contributor
      I don’t know why but you can resolve the issue by copy pasting (or drag to paste if it is multiple cells) then after you paste press save again and it will calculate base on the formula. The save option after pasting is what will resolve your problem. I hope this helps.
      • jervis .'s avatar
        jervis .
        Copper Contributor

        Hi Jan, none of the methods work.

         

        Below is a sample of my freshly formatted PC and freshly installed Microsoft Office 2016.

        What I did was:
        1) Select the A cell and press Ctrl+C

        2) Select the B cell and press Ctrl+C

        3) Select the C cell and press Ctrl+C

         

         

        As you can see, there is this bracket ( somehow automatically copied on top of the A/B/C selections. This is really weird..

  • David Heineke's avatar
    David Heineke
    Copper Contributor
    I had a similar issue, I copied a selection of rows to the clipboard, then tried to paste in a single cell below where I copied from and got the error "You can't paste here because the copy area and paste area aren't the same size. Select just one cell in the paste area or an area that's the same size, and try pasting again."
    It turned out that I wasn't scrolled all the way over, so column A wasn't showing and I was trying to paste the selection starting with column B at the row of the currently highlighted cell. I just needed to scroll over horizontally select the cell in column A, and press Enter or Ctrl-V to paste.
    • Tracie Stamm's avatar
      Tracie Stamm
      Copper Contributor

      I am in the same boat.

       

      I can copy/paste from Excel, to Excel.

      I am unable to copy/past from OneNote to Excel.

       

      This function was working fine a couple of weeks ago, and now it is not. I am also noticing a latency in Excel across all files.

       

       

      • GRACE LEONARD's avatar
        GRACE LEONARD
        Copper Contributor

        I am also in the same boat. 

         

        Excel in Windows 10 slows down very frequently, even when only 1 workbook with no complex formulas is open.

         

        The copy/paste function for cells is intermittent at best, you cannot copy a formula across multiple cells like you could in the past, and another unrelated issue: you can't delete a column or row that is under a merged cell at the beginning of the column or row like you could in the past.

  • JKPieterse's avatar
    JKPieterse
    Silver Contributor
    Try starting Excel in safe mode (press the control key immediately after starting Excel, it should pop up a confirmation dialog to ask whether you want to start in safe mode).
    If that makes your problem go away, the cause is very likely either an add-in or your personal macro workbook. See: http://jkp-ads.com/articles/startupproblems.asp with some pointers as to how to trouble-shoot add-ins.
    • Jon Firooz's avatar
      Jon Firooz
      Copper Contributor

      Thanks for the suggestion, I didn't even know safe mode was an option for Excel.  Unfortunately it looks like that isn't the issue.  I tried starting in safe mode and the same problem exists.  Any other ideas?

      • SergeiBaklan's avatar
        SergeiBaklan
        Diamond Contributor

        Hi Jon,

         

        If you open clipboard (as on picture) do you see what you copied?

         

Resources