Forum Discussion

  • NickB's avatar
    NickB
    Brass Contributor
    https://admin.microsoft.com/Adminportal/Home?#/servicehealth/:/alerts/MO698112
    14 December 2023 at 13:57 GMT
    Title: Users may have been unable to download files from various web apps using any web browser

    User impact: Users may have been unable to download files from various web apps using any web browser.

    More info: As a temporary solution to provide relief to impacted users in a more expedient manner, we disabled the file scanner for files being downloaded to the “Downloads” folder. This fix only worked for files with the “Downloads” folder as the file path, other file paths continued to experience issues downloading files.

    If you were still experiencing impact when downloading files to the “Downloads” folder, you could've restarted your device and web browser to ensure the change propagated correctly.

    If our disablement of the file scanner for files being downloaded to the “Downloads” folder wasn't a viable solution then you could've explored an additional workaround option for your organization:

    Microsoft Edge users:
    - Enable the option "Ask me what to do with each download" in the Microsoft Edge browser settings.

    Final status: We've determined that a new feature implementation, intended to extract property details, didn't remove old references to objects as expected, which caused the file scanner to prevent file downloads from various web apps. We've disabled the feature and confirmed after conducting internal tests that impact has been remediated.

    We'll be disabling our short-term fix that will re-enable scanning for files that have the “Downloads” folder as the file path after a period of time.

    Scope of impact: Any user that attempted to download files from any browser may have been impacted.

    Start time: Monday, December 11, 2023 at 5:08 PM GMT

    End time: Thursday, December 14, 2023 at 10:20 AM GMT

    Root cause: A new feature implementation, intended to extract property details, didn't remove old references to objects as expected, which caused the file scanner to prevent file downloads from various web apps.

    Next steps:
    - We're reviewing our new feature implementation procedures to understand why the scenario of removing old references to objects wasn't identified during our testing and development cycles.

    We’ll provide a Post Incident Report (PIR) within five business days.
  • Stroud74's avatar
    Stroud74
    Copper Contributor

    I would like to add its this is now causing all kinds of pain for us.  If users with stuck downloads just shut Edge and restart it, when its loading their synced Profile it just hangs. Go and start a new in private session edge is ok.  Its a right mess, knocking out some departments because of the way they work.  We are talking any file type too.

  • NickB Hi - Just to confirm, is the issue reproducing when you are trying to use the "Save to PDF"-functionality?  Thanks! 

     

    -Kelly

     

    • Vern_Bateman's avatar
      Vern_Bateman
      Copper Contributor
      As NickB mentioned it's not the process of saving it's just clicking on a link to download. It starts the download - but never finishes. Could be any format.
      • Kelly_Y's avatar
        Kelly_Y
        Icon for Microsoft rankMicrosoft

        Vern_Bateman NickB Sorry! I'm coming back to this issue as reading through your feedback it sounds like a different issue from the discussion you have linked.  Did your device recently have a Windows Update?  Also, would you be able to try and test if the download issue reproduces in Chrome as well?  Thanks!

         

        -Kelly

    • NickB's avatar
      NickB
      Brass Contributor
      they are not 'saving to pdf' more clicking a hyperlink that downloads a pdf from web based applications or even onedrive for example
    • Oriennnn's avatar
      Oriennnn
      Copper Contributor
      Kelly,

      I'm experiencing the same in my enterprise on Extended Stable 120.0.2210.61
      All users (20,000+) are experiencing the issue with "Save as PDF". Other methods such as Adobe to PDF and Microsoft Print to PDF function fine. It's just the "Save as PDF" option that fails to complete downloads.

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