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NickB's avatar
NickB
Brass Contributor
Dec 13, 2023

Downloads not completing

similar to this one but on an enterprise estate using edge stable as opposed to being an insider https://techcommunity.microsoft.com/t5/discussions/edge-downloads-are-not-completing/m-p/4005963 ...
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edge
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Stable
Kelly_Y's avatar
Kelly_Y
Icon for Microsoft rankMicrosoft
Dec 13, 2023

NickB Hi - Just to confirm, is the issue reproducing when you are trying to use the "Save to PDF"-functionality?  Thanks! 

 

-Kelly

 

  • Vern_Bateman's avatar
    Vern_Bateman
    Copper Contributor
    Dec 13, 2023
    As NickB mentioned it's not the process of saving it's just clicking on a link to download. It starts the download - but never finishes. Could be any format.
    • Kelly_Y's avatar
      Kelly_Y
      Icon for Microsoft rankMicrosoft
      Dec 13, 2023

      Vern_Bateman NickB Sorry! I'm coming back to this issue as reading through your feedback it sounds like a different issue from the discussion you have linked.  Did your device recently have a Windows Update?  Also, would you be able to try and test if the download issue reproduces in Chrome as well?  Thanks!

       

      -Kelly

      • Vern_Bateman's avatar
        Vern_Bateman
        Copper Contributor
        Dec 13, 2023

        Kelly_Y 

        The issue is not present in Chrome (120.0.6099.71), I even rolled back Edge to 119.0.2151.97. As I mentioned its happening to anything trying to download.

         

        It starts the download - then never finishes as per the pic

         

        The temp file created "Unconfirmedxxxx" cannot be deleted even if you close the browser and kill all Edge processes.

         

        thanks

         

  • NickB's avatar
    NickB
    Brass Contributor
    Dec 13, 2023
    they are not 'saving to pdf' more clicking a hyperlink that downloads a pdf from web based applications or even onedrive for example
  • Oriennnn's avatar
    Oriennnn
    Copper Contributor
    Dec 13, 2023
    Kelly,

    I'm experiencing the same in my enterprise on Extended Stable 120.0.2210.61
    All users (20,000+) are experiencing the issue with "Save as PDF". Other methods such as Adobe to PDF and Microsoft Print to PDF function fine. It's just the "Save as PDF" option that fails to complete downloads.

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