Forum Discussion

MVP

Dec 13, 2019

Solved

Occasional browser hangs - Version 80.0.361.0 (Official build) canary (64-bit)

this happens approximately every 20-30 minutes. have to close the program every time but the report gets sent using Windows problem reporting. using Windows 10 insider fast ring build 19041...

Anonymous
Dec 18, 2019
HotCakeX Interesting.... If it's also happening in Chrome, I would agree with your assessment that the issue is in the Chromium project as a whole. While I'm not personally familiar with this type of Chromium bug, a quick search for "Chromium Project Reporting a Hang Bug" showed some promising results for diagnostic reporting methods that might be worth exploring.

Fawkes (they/them)
Project & Community Manager - Microsoft Edge

Hayden Smith

Brass Contributor

Jan 28, 2020

I would like to add to this as well. I'm on Microsoft Edge Dev running version 81.0.396.0 on Insider build 19551 and my browser seems to randomly crash throughout the day often enough to be a major headache. It seems to be shortly after opening a new tab most of the time. Only fix is to force close the application and re-open it.

There is an error level event inside Event Viewer for msedge.exe when it happens. Inside the preview is the event log. Is there any other information that may be helpful?

Spoiler

The program msedge.exe version 81.0.396.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 3a54
Start Time: 01d5d5ddf4628d2b
Termination Time: 6
Application Path: C:\Program Files (x86)\Microsoft\Edge Dev\Application\msedge.exe
Report Id: 0c451a29-6b16-48db-8ad8-67fcbfc046f7
Faulting package full name:
Faulting package-relative application ID:
Hang type: Unknown

The program msedge.exe version 81.0.396.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.Process ID: 3a54Start Time: 01d5d5ddf4628d2bTermination Time: 6Application Path: C:\Program Files (x86)\Microsoft\Edge Dev\Application\msedge.exeReport Id: 0c451a29-6b16-48db-8ad8-67fcbfc046f7Faulting package full name:Faulting package-relative application ID:Hang type: Unknown

HotCakeX

MVP

Jan 28, 2020

Well Edge dev always sends crash reports automatically back to Microsoft but you can use the feedback button on the browser to send additional feedbacks or crash dump files. it's the most useful ways to send such technical info to Microsoft 🙂