Update: Root Cause Identified

Hi everyone,

I would like to share the root cause and solution in case someone else encounters the same issue.

The Problem

I created several agent flows directly in Power Automate using: https://make.powerautomate.com

The flows were configured correctly:

• The flow starts with When an agent calls the flow
• The flow ends with Respond to the agent
• The flow and agent are in the same environment
• The flow is included in a solution
• The flow is published and fully functional

The flows could be added to an agent and executed successfully.

However, unlike flows created directly from Copilot Studio, they did not appear in the Global Tools directory.

What I Investigated

I verified:

• Trigger configuration
• Respond to the agent action
• Environment consistency
• Solution membership
• Publish all customizations
• Asynchronous response settings
• Synchronization delays between Power Automate and Copilot Studio

None of these were the root cause.

Root Cause

The issue was related to the workflow Plan.

I discovered that:

• Flows created directly in Power Automate were assigned:
• Plan = The user running the flow
• Flows created directly in Copilot Studio were assigned:
• Plan = Copilot Studio

Although the Power Automate flow was fully functional and could be used by the agent, it was not visible in the Global Tools directory.

Solution

After changing the workflow Plan to:

Plan = Copilot Studio

the flow immediately appeared in the Global Tools directory.

Configuration Location

The setting can be found in the workflow properties under:

Primary owner → Plan

Important Note

Based on my testing, changing the Plan to Copilot Studio appears to be a one-way operation and may not be reversible.

It may be a good idea to export or save the flow before making the change.

Acknowledgements

Special thanks to sohnash​  for reproducing the scenario and providing troubleshooting suggestions, and to Patty_Velasquez​  for sharing similar observations that helped confirm the behavior.

Hopefully this helps others who encounter the same issue.

Best regards,

Adhonaï KOUKA