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MichalZiemba's avatar
Jun 18, 2026

The Employee Self-Service agent - how to find it

I see that Microsoft has put a lot of efforts to marketing the Copilot Employee Self-Service Agent but it seems it is not available for every tenant. 

I have already checked on several small and mid ones (5-2k users) and cannot find it in templates. 
As I understand from what I already red and saw, this is a template that should be available to you when you start building agents. Unfortunately when I enter Copilot Studio and enter in the search ESS (abbreviation from Employee Self-Service) I got only those two agents marked red filtered (see screenshot below). 
When I installed IT Helpdesk agent, I do not see topics related to HRSD in ServiceNow which I need. 
I found the Employee-Self-Service-Agent-Developer-Kit that contains same examples of the ServiceNow HRSD topics, but when I copy the YAML code of those topics to my agent I got some references to topics that I do not exists in my agents. 

Anyone has struggled with the same? Or maybe you have access to the Employee Self-Service agent and can share the basic solution/topics with me?

Michal 

 

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