Forum Discussion

Allen's avatar
Allen
Icon for Community Manager rankCommunity Manager
Feb 21, 2022

Ranks

Hi all,

 

We are currently considering refreshing the community rank structure and making it clearer what rank community members have. 

 

Presently our ranks are made up of the following 'generic' user types:

 

  • Members / Visitors
    Typically, users with this rank have joined the community, visited a few times and maybe read a few articles but that is the limit of their participation
  • Contributors
    This overly broad range of users is everything from someone who has commented on at least two posts / started two conversations all the way up to our honored contributor who must have reached (btw this is also why previously we have not shared this information, it's not a straightforward as you might imagine):
    • (posts - deleted posts) + ideas >= 8000
    • Been a member for at least 208 days
    • Likes received + (accepted solutions * 10) >= 1500
    • Has been given admin points totaling 300 or more
  • Employees
  • MVPs
  • Community Managers

 

Now we are going to leave out Employees, MVPs and Community Managers, at least for now. but my broad stroke idea is to make the rank names marry up closer to user activity i.e. 

  • New Members (Users who have just joined and not really done anything)
  • Visitors (Users who have been a member over two weeks who have visited at least twice and only read pages)
  • Praisers (per visitors + have given at least 1 like to a post or user)
  • Conversation starters ( per visitors + praisers and also have started at least one new topic)
  • Knowledge sharers ( per visitors, praisers, conversations starters and have replied at least once)
  • Experts (per visitors, praisers, conversation starters, knowledge sharers and have at least 10 Accepted solutions)

Now all these broad strokes are still to be defined (i.e. exactly what each level in each rank will be) but I would like to ask the community what the rank names for all these roles should be. Now keep in mind we can't use names that are trademarks or copyrighted to anyone else, so everyone thinking of their favorite superhero cartoon.. forget it that is a definite no!!

 

Unfortunately, the current rank engine doesn't let us target specific communities either so we can't have Excel Expert etc.. 

 

In 1 week - on Monday, 28th Feb - we will create a shortlist poll of the names we can proceed with and ask you all to vote for your favorite. I am hoping by then I will be able to better define how many levels will be present in each rank as well. 

 

To be clear, there is no prize for the winner and names will be accepted and shortlisted purely at our Team's discretion. 

 

To get you started here are some very simple ones we have considered:

 

  • New Member
  • Visitor
  • Supporter
  • Conversationalist
  • Knowlegable
  • Expert

 

We have also considered using the same rank structure that is used in other Microsoft Communities, i.e.
Power Users & Power BI

Power Users Ranks

As we are larger than these communities, we may need to tweak some of the thresholds of these ranks and our concern was you all might find it confusing if you had a different rank in each community. 

 

Or convert activities into points and use a levels system like the Microsoft Rewards team do, although this would be much more complicated to ensure progression through the levels at a reasonable rate.

 

Hope this gets your creative juices flowing.

  • RenJones's avatar
    RenJones
    Steel Contributor
    One thing I would note is that it should be possible to be considered an expert without starting discussions yourself; lots of my colleagues help out answering people's questions on tech communities only.
    • Deleted's avatar
      Deleted
      Hi
      " One thing I would note is that it should be possible to be considered an expert
      Please explain it in more detail - how to do it?
      • RenJones's avatar
        RenJones
        Steel Contributor
        Ah- sorry, I was talking about the proposed new ranks above 🙂 it was noted that expert should have conversation starter (which was one new topic posted).
      • RenJones's avatar
        RenJones
        Steel Contributor

        Deleted I don't think so. As these ranks would be common for all communities- you'd need to count certifications that were irrelevant to the subject the person was answering a question on. Additionally, some tech community subjects don't have a relevant certification at all.

  • Allen 

    Hi, can I ask for clarification:) 01.03.2022.  ->  we are waiting for a survey

     " In 1 week - on Monday, 28th Feb - we will create a shortlist poll of the names we can proceed with and ask you all to vote for your favorite. I am hoping by then I will be able to better define how many levels will be present in each rank as well. "

     

     

    • Allen's avatar
      Allen
      Icon for Community Manager rankCommunity Manager
      Thanks for the reply Andrzej, could you be more specific about what your wanting clarification on?
      • Deleted's avatar
        Deleted

        Allen 

        New Member
        Visitor
        Supporter
        Conversationalist
        Knowlegable
        Expert

        Will there be these names in the survey?

        For me, they are not perfect.

        Can I make other proposals?

        I will add that I am against combining ranks from other Microsoft spaces, because such synchronization can be confusing - without unifying names from other Microsoft spaces.

        Moderator of volunteers 40 thousand posts - what range would he have in MTC? 

         

         

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