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DanielNiccoli's avatar
DanielNiccoli
Steel Contributor
Oct 11, 2021

Impossible to sign in with different user account

I use this browser with two MS accounts. The techcommunity does not let me choose the user account to sign in with! I'm forced to open a private window to sign in and write this feedback.

 

So when clicking Sign In, it thinks I want to sign in with my M365 company account, and asks me to accept certain permissions. However, I want to sign in with my personal MS account. So I click cancel and get redirected to the home page.

 

So, in order to visit the site with my personal MS account, must either use a private windows, or clear every single cookie for every single Microsoft domain, which is also NOT what I want to do.

 

This is simply unacceptable and driving me away from using the techcommunity at all!

 

 

I made a video for you to show you how broken the sign in flow is: https://i.imgur.com/KnxnPKM.mp4


  • Hello
    In Edge, please add a profile for your personal account - for me it works.
    Then the browser logs in automatically when synchronization is enabled for the logged in user.
    Best regards
    • DanielNiccoli's avatar
      DanielNiccoli
      Steel Contributor

      Deleted wrote:

      Hello
      In Edge, please add a profile for your personal account - for me it works.
      Then the browser logs in automatically when synchronization is enabled for the logged in user.
      Best regards

      Thanks for the suggestion, but I do not want to sign in to an Edge profile.

      • Deleted's avatar
        Deleted
        Does this mean that to write this post you have to enter your Microsoft account password every time?
        I don't understand your problem.
  • I’m assuming by this that you are using Microsoft Edge. Edge automatically authenticates for the account signed into it.

    If you click your profile picture on the top right of Edge, there is an option called “Browse as guest,” that will stop it logging you in.

    Unfortunately, since this is related to Edge, rather than our own site, there’s nothing additional we can do about this, but I hope this fixes it for you!
    • DanielNiccoli's avatar
      DanielNiccoli
      Steel Contributor

      EricStarker Yes, I use Edge.

       

      No, I am not signed in with any account.

       

       

      And the account that Technetcommunity tries to sign me in with, is also not my Windows account.

       


      EricStarker wrote:
      Unfortunately, since this is related to Edge, rather than our own site, there’s nothing additional we can do about this, but I hope this fixes it for you!

      I think you are a bit quick to jump to the conclusion that it is unrelated to the techcommunity. Because even IF edge is trying to do a SSO, the techcommunity can still interrupt that process to offer me a way to sign in with a different account. At the very last at the point where I click CANCEL because I don't want to grant those permissions.

      • EricStarker's avatar
        EricStarker
        Former Employee

        DanielNiccoli What I've shared with you is my understanding based on what our tech lead has shared with me and the only solution I'm aware of. Happy to have our tech lead Allen respond to this in more depth when he is back from vacation in two weeks. 

  • leoprad's avatar
    leoprad
    Copper Contributor

    Sorry for being 3 years late but in a disastrous case where you still have not found the solution, all you have to do is:

    1. Go to account.microsoft.com
    2. If it still has you signed in to a different account, please follow steps 3. and onwards. In the case you were able to log in the account of your choice, hooray! You may disregard this reply then.
    3. Click on your profile picture in the top right corner (Figure 1)Figure 1
    4. Once clicked, select: "Sign in with a different Microsoft Account" (Figure 2)Figure 2
    5. You should now be able to log-in to a different account.

    P.S.: Kind of shameful for EricStarker, a community manager, to jump to conclusions.

    • EricStarker's avatar
      EricStarker
      Former Employee

      I provided the solution that works for most, and when that didn't resolve it, I tagged our tech lead to help. 

      I'm sorry you find that to be shameful - I hope you have a great day. 

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