account management
106 TopicsAuthenticator
I need your help. I broke my Iphone and after replacing it I cannot log into my Microsoft admin account since the authentication app is not working. I am the administrator of my own small business account. I have gone through all the account recovery help but neither the send text to my number or call my number works. All online support depends on having an the code from the Authenticator app I am completely lost here ☹ hope someone can help Dadi Johannesson34Views0likes1CommentPosts/Answers not appearing- submitted but not visible to me and other users
Hi together, I've been actively contributing to the Microsoft Sentinel and Microsoft Security discussion categories over the past 3 weeks. My profile counter shows 9 posts, but I can only see one of them in my Recent Discussions list - the other ones are completely inaccessible, not just to other community members, but also to me. I cannot view, edit, or manage them in any way. The posts cover technical practitioner topics and I put significant time and effort into writing these as quality contributions for the community. My concern is that I have no way to tell what happened to these posts. There were no notifications about rejection, no indication that they're pending moderation, and no way to check their status. They simply don't appear anywhere except as a number on my profile. I completely understand the need for content moderation, especially for newer accounts. But without any feedback mechanism, I'm unable to determine whether I should wait, resubmit, or change something about how I'm posting. Could someone from the community team look into my account and help me understand what's going on with these missing posts? I'd really appreciate any guidance so I can continue contributing. Thank you!Solved51Views0likes2CommentsD365 Licensing vs Security Roles – Why can users access data without the required license?
I am working as a Power Apps developer in a Dynamics 365 environment that has the Field Service module enabled. In the same environment, some users only have Sales licenses. I assigned a security role that provides read access to the Warehouse table to a user with a Sales license. The user is able to access and read the data successfully, even though they do not have a Field Service license. This makes me unclear about how licensing is enforced in Dynamics 365. If security roles alone can grant access to tables, how do licenses actually restrict functionality? Why is it necessary to purchase additional licenses if users can still access data through security roles? Could someone clarify how licensing enforcement works in this scenario and what the best practice is?Live Transcript Issue
Dears, I have a standard premium subscription not a Business pro. I am facing an issue in the live translation in Meetings, Most of the meetings in Spanish and I want to have a live English translation and I tried several options but I am not able to do it. Anyone can help me ?56Views0likes1CommentExtracting data from complicated table....
Hey all, Below is a table I have created for tracking info for a special-needs child, the staff member caring for them, the shift, the behaviour and the score (0-5). The Staff cell for each day/shift has a drop down box with a list of staff member names. The cell to the right of the staff name would have a value from 0-5 with 0 showing no behaviours up to 5, which would indicate the behaviour was 100% during the shift. What I'm trying to extract is information such as... 1) For a given behaviour, what shift sees the best and worst - trying to measure if the child has more issues in the morning for instance, verses the afternoon or night. 2) When it comes to the staff member working the shift, who is seeing better or worst behaviours - trying to measure whether the child may have an issue with or be reacting to a staff member more than another. This could come down to staff competency or personality clash. 3) It would be great if I could work out the above by day of the week - as the child is able to select what they would like to do, this could indicate weekly cycles or potential patterns in the childs behaviour as well. While this one starts on March 16th Monday, I would be creating future tables starting at the first day of the month. Possibly a separate Excel file for each month, so the files remain manageable. I'm normally ok with working out the info i need and creating formulas etc... but this one has me a bit stumped. I had started to literally create a 'Reference Data' tab where I was cherry-picking specific cell references from the below table to create a another table, duplicating information but in a different table layout... it is getting exhausting this way and I'm still no closer to being able to work the data. Hoping someone has some relatively simple fixes using XLookup or something like that. The information is being used to help with funding and activities, so it's quite important I can get this to work. If it means redesigning the table...I'll have to do that but this is the format my partner was trying to use for ease of reporting the shift/staff/behaviour/score details. Regards51Views1like1CommentI cannot log in to my work account using SMS authentication
Hi everyone! I am requesting assistance with the following issue. I receive the message: Sorry, we're having trouble verifying your account. Please try again. Previously, SMS authentication worked, but now I am getting the error mentioned above. Error Code: 399287 Request Id: 8cf24bf5-1607-4ab6-80c7-d00221f84d00 Correlation Id: 4b22fb8b-b772-49be-ba47-7b0142da5da5 Timestamp: 2026-03-27T08:00:09Z My password is accepted, but I get stuck at the authentication step afterward. Maybe blocked my mobile number. Thank you in advance for your help!78Views1like2CommentsHackers keep getting prompting me for a code on authenticator
Hello, I'm noticing that I get a random prompt for a code on the Authenticator app whose location appears to be in the Netherlands. I'm under the impression that these hackers just try logging into numerous accounts hoping that their victims will unknowingly push on a confirmation number and let them in. Is there a way to help prevent this? I would imagine that preventing logins based on unusal locations would help stop it but would like to hear your take. Thanks!91Views0likes2CommentsImpossible to sign in with different user account
I use this browser with two MS accounts. The techcommunity does not let me choose the user account to sign in with! I'm forced to open a private window to sign in and write this feedback. So when clicking Sign In, it thinks I want to sign in with my M365 company account, and asks me to accept certain permissions. However, I want to sign in with my personal MS account. So I click cancel and get redirected to the home page. So, in order to visit the site with my personal MS account, must either use a private windows, or clear every single cookie for every single Microsoft domain, which is also NOT what I want to do. This is simply unacceptable and driving me away from using the techcommunity at all! I made a video for you to show you how broken the sign in flow is: https://i.imgur.com/KnxnPKM.mp423KViews5likes17CommentsMFA reset needed - lost phone and access to account with it
Hi! I am a single-tenant MS 365 account (business) and I lost my phone and cannot access my account any more. I cannot log into my account (because I need my Authenticator) and I cannot set up the Authenticator (because I need to log into my account for that) and I am desperate for a solution as this is my business account and has everything I need to keep my business going. I lost access on March 2, had access to Outlook on my browser until early morning on March 4 when I completely lost access to everything. What I do have: the phone number that is attached to this account (it is supposed to be one of the sign on methods, but the system won't let me use it) the password (also not able to use it to log in) the email domain is also mine, I can prove ownership I have the last invoice for the account subscription and can also provide the billing information as well as the card number that is attached to this account for automatic billing I am still using the same main device (laptop) that I have been using since the account was set up I am the only employee and the legally authorized representative for the company that the account is for (and the company name is on the invoice as well as the tenant name) You can also see that there have been no successful logins since I lost access where the account was used almost every day since it was set up (including some weekends), also proving that I am the user for the account. I am currently using my old Microsoft account to contact Support via chat but they are telling me a different thing each time we talk, I have literally submitted tickets/contacted 5 different departments/systems and just keep being ping-ponged around and the Support number that I found is asking for an 8-digit code which I guess is also the Authenticator code that I cannot get as I lost access to my old Authenticator so now I have no idea how to proceed. Tickets that I can track: SIR22967120 - I just received a notification that this has been closed because this was not the correct place to raise this YQN2RK7D - no response yet SGBQ7U9T - no response yet 4766105c-db53-40b3-92b8-ddd8c7968a0d - only the auto-reply that request was received an 1 email saying that the provided email address was not found in their system, I followed up with additional details in several emails but no further response or confirmation that anything has been received. I also sent an email to mailto:email address removed for privacy reasonsbut no response there as well I am ready to send any information/documentation to prove that the account is mine, please let me know how to proceed. I am really desperate for a solution here - this is my business account and everything I need is there - my email with all my contacts, the pending deliverables to clients, my working files, etc. This is week 3 already and I haven't had anyone ask me for any proof of ownership, documentation or anything, I don't know what to do to understand if anyone is even investigating anything regarding this, please help. Looking forward to any suggestions!Solved127Views0likes1CommentEmail hacked - I lost total access
Hi community, I had my email hacked 7 days ago, the hacker changed the password. The problem is that I have microsoft office 365 in that account and I tried every single way to recover my access. Even the ACSR, forms and everything. Nothing works. I got replied back that information provided was insufficient. The problem also is that I created this account in hotmail, maybe 20 year ago. Does anyone know any how to contact Microsoft support? How can I find a channel to support me? Thanks in advance for any clue you might give me to solve this issue.Solved69Views0likes2Comments