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ShayD's avatar
ShayD
Copper Contributor
Feb 05, 2026
Solved

URGENT: CSP Direct-Bill Termination. Mistakenly. Support Exhausted, Customers at Risk. MSFT, Help

We are a longstanding Microsoft partner (AOS-G and CSP Direct Bill) and urgently need escalation. Our support channels, including GetHelp escalation, have been unable to resolve or explain an unexpla...
CSP
direct
Partner question
  • ShayD's avatar
    ShayD
    Feb 06, 2026

    Good news!  We received a formal letter from Microsoft that the CSP Direct Bill Termination notice was sent in error and there is no issue.

     

    As such, our concerns do not need any attention here.  I appreciate the time anyone has taken reading this and I hope that this information may be useful to other partners if they have been in the same situation.

swathen's avatar
swathen
Copper Contributor
Apr 20, 2026

Amarbat​ We ran into this issue and ultimately ended up moving to indirect with Ingram Micro as Microsoft refused to make any exception or explain the data discrepancy and used a partner contract clause to indicate that they don't need to give us additional detail and refused to escalate it to anyone past the escalation support team.

See my discussion post below regarding our case:
URGENT: CSP Direct Bill Termination due to Revenue Discrepancy / Visibility Gap Support Exhausted | Microsoft Community Hub

Amarbat's avatar
Amarbat
Copper Contributor
Apr 22, 2026

swathen​ Sorry to hear that. Were you able to manage your Direct Bill customers’ subscriptions?

The reason I’m asking is that we are currently unable to manage ours, even though the Microsoft Learn page states that partners should still be able to manage existing customers’ subscriptions.