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ShayD's avatar
ShayD
Copper Contributor
Feb 05, 2026
Solved

URGENT: CSP Direct-Bill Termination. Mistakenly. Support Exhausted, Customers at Risk. MSFT, Help

We are a longstanding Microsoft partner (AOS-G and CSP Direct Bill) and urgently need escalation. Our support channels, including GetHelp escalation, have been unable to resolve or explain an unexpla...
CSP
direct
Partner question
  • ShayD's avatar
    ShayD
    Feb 06, 2026

    Good news!  We received a formal letter from Microsoft that the CSP Direct Bill Termination notice was sent in error and there is no issue.

     

    As such, our concerns do not need any attention here.  I appreciate the time anyone has taken reading this and I hope that this information may be useful to other partners if they have been in the same situation.

Amarbat's avatar
Amarbat
Copper Contributor
Apr 14, 2026

Hi ShayD​ 

We're in the same situation and hoping you can share what worked for you.

Microsoft told us we failed the CSP Direct Bill revenue requirement. After we pushed back, they actually admitted that the revenue data they pulled from Partner Center is wrong — but despite acknowledging the data error, they still haven't reinstated our DB. We're stuck in a loop where the stated reason for termination has been conceded as incorrect, yet the termination stands.

If you were able to resolve your case, could you share:

- What finally got someone with actual authority to act — a specific team (CSP Ops, Partner Compliance, Legal), an alias, an FTE/PDM, LinkedIn outreach to a Microsoft leader?

- Once the underlying data/eligibility issue was acknowledged, what did it take to get the termination actually reversed in the system?

- How long did reinstatement take, and was it automatic or did you have to re-onboard?

- Any template language, evidence package, or escalation wording that moved the needle?

Happy to connect offline if easier. Customers are at risk and any guidance would be hugely appreciated.