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ImperialGG's avatar
ImperialGG
Copper Contributor
Jan 08, 2026

Number of technical support cases for Partner support

Hi everyone,

Has anyone noticed that the ASfP (Advanced Support for Partners) included technical support incidents is reduced to around 20–30 cases this year?

Many of our past tickets were not partner troubleshooting issues, but Microsoft backend-required requests (e.g., Azure quota increases for high-demand SKUs/regions) where CSP partners must open a support case for approval. Some tickets even take Microsoft internal team months to check and still no solution found.

Curious if others see the same and whether Microsoft should separate backend-required requests from actual technical support incidents. Thanks!

CSP
direct
Partner question

1 Reply

  • MartijnBreet's avatar
    MartijnBreet
    Iron Contributor
    Jan 20, 2026

    Hi Imperial,

    Correct. You can find more details here: 

    https://partner.microsoft.com/en-US/support/partnersupport 

     click the link to the deck: 

    https://aka.ms/AllCloudPRS-BriefingDeck 

    to learn:

    Advanced Support for Partners
    • 20 PRS cases of cloud reactive included per
    agreement for all clouds technical support (per
    year)
    • 5 cloud consults and pooled account
    management included

    Premier Support for Partners
    • 30 cases of cloud reactive support included per
    agreement for all clouds technical support (per
    year), additional cases available for purchase as
    follow:
    • Sets of 10 cases with a special rate for annual
    commitment
    • Sets of 10 cases purchase as needed 

    be aware the ASfP only supports cloud deployments and doesn't include onprem/hybrid deployments. 

    Regards,

    Martijn

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