Forum Discussion

bjcls's avatar
bjcls
Brass Contributor
Apr 16, 2026

CSP Account suspended without notification, no explanation given

Hello Microsoft Community,

I'm hoping someone here has experienced something similar and can point me in the right direction.

I have been a Microsoft Partner since 2019. This past January I renewed my Partner Success Core Benefits pack. A couple of weeks ago I noticed I had lost access to all my benefits. I opened a support case, and after going back and forth I still have no resolution.

The only explanation I've received is a reference to section 4.b of the Microsoft AI Cloud Partner Program Agreement, which states that either party can terminate the relationship with 30 days' notice and without providing a reason. No notification was ever sent to me. No 30-day notice. I simply woke up one day with no access.

At one point I was told I could re-enroll under a new tenant. I tried this, and it didn't work. When I followed up, the support team went back to citing section 4.b and closed the door again.

I understand I'm a small partner in Microsoft's ecosystem, but I've invested years building my business around this partnership, renewed my benefits in good faith just a few months ago, and I would love to find a constructive way forward.

My questions for the community:

1. **Is there a formal escalation path** beyond standard Partner Center support cases?

2. **Has anyone successfully re-enrolled** after a suspension of this kind, and what was the process?

Any guidance, shared experience, or contacts would be enormously appreciated. I am not looking to complain, I just want to understand my options and get back to serving my customers.

 

Thank you in advance.

CSP
Partner question

2 Replies

  • smartbridge_brooke's avatar
    smartbridge_brooke
    Iron Contributor
    Jul 15, 2026

    This may not apply to you, but our CSP status was dropped because we didn't have any transactions for 12 months. They made a new rule a few years ago that you have to be actively selling licenses, and that's not our primary practice. 

  • Jamony's avatar
    Jamony
    MCT
    Jul 12, 2026

    Hi, I’m sorry you’ve been left without a clear reason after being a partner for several years. Start in Partner Center under Account settings → Legal info or Partner profile and look for a verification state, rejected item, expired document, unpaid invoice or a “Fix now” action. Confirm that the organization’s legal name, registered address, domain ownership and primary contact match the official business records exactly. I would avoid creating a second enrollment until Microsoft support confirms that this is required, because duplicate accounts can make verification more complicated. Add all existing ticket numbers to one case and request that support identify the exact suspension category and route the case to account verification or compliance. Include your tenant ID, Partner ID, the date access stopped and screenshots, but do not post customer details or identity documents publicly