Forum Discussion
CSP Account suspended without notification, no explanation given
Hello Microsoft Community,
I'm hoping someone here has experienced something similar and can point me in the right direction.
I have been a Microsoft Partner since 2019. This past January I renewed my Partner Success Core Benefits pack. A couple of weeks ago I noticed I had lost access to all my benefits. I opened a support case, and after going back and forth I still have no resolution.
The only explanation I've received is a reference to section 4.b of the Microsoft AI Cloud Partner Program Agreement, which states that either party can terminate the relationship with 30 days' notice and without providing a reason. No notification was ever sent to me. No 30-day notice. I simply woke up one day with no access.
At one point I was told I could re-enroll under a new tenant. I tried this, and it didn't work. When I followed up, the support team went back to citing section 4.b and closed the door again.
I understand I'm a small partner in Microsoft's ecosystem, but I've invested years building my business around this partnership, renewed my benefits in good faith just a few months ago, and I would love to find a constructive way forward.
My questions for the community:
1. **Is there a formal escalation path** beyond standard Partner Center support cases?
2. **Has anyone successfully re-enrolled** after a suspension of this kind, and what was the process?
Any guidance, shared experience, or contacts would be enormously appreciated. I am not looking to complain, I just want to understand my options and get back to serving my customers.
Thank you in advance.