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bjcls's avatar
bjcls
Brass Contributor
Apr 16, 2026

CSP Account suspended without notification, no explanation given

Hello Microsoft Community,

I'm hoping someone here has experienced something similar and can point me in the right direction.

I have been a Microsoft Partner since 2019. This past January I renewed my Partner Success Core Benefits pack. A couple of weeks ago I noticed I had lost access to all my benefits. I opened a support case, and after going back and forth I still have no resolution.

The only explanation I've received is a reference to section 4.b of the Microsoft AI Cloud Partner Program Agreement, which states that either party can terminate the relationship with 30 days' notice and without providing a reason. No notification was ever sent to me. No 30-day notice. I simply woke up one day with no access.

At one point I was told I could re-enroll under a new tenant. I tried this, and it didn't work. When I followed up, the support team went back to citing section 4.b and closed the door again.

I understand I'm a small partner in Microsoft's ecosystem, but I've invested years building my business around this partnership, renewed my benefits in good faith just a few months ago, and I would love to find a constructive way forward.

My questions for the community:

1. **Is there a formal escalation path** beyond standard Partner Center support cases?

2. **Has anyone successfully re-enrolled** after a suspension of this kind, and what was the process?

Any guidance, shared experience, or contacts would be enormously appreciated. I am not looking to complain, I just want to understand my options and get back to serving my customers.

 

Thank you in advance.

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