CSP account suspended without notice, no explanation given. What are my options?

Hi everyone,

I'm hoping someone in the community or perhaps someone from Microsoft can help me understand what happened and what I can do next. I've been a Microsoft partner since 2019, and last January I renewed my Partner Success Core Benefits program. A few months later, I discovered my CSP account had been suspended with no prior notification whatsoever.

I opened a support ticket, and the response I received cited section 4.b of the Microsoft AI Cloud Program Agreement, essentially stating that Microsoft can terminate a partner relationship with 30 days' notice and is not required to provide a reason. I understand this is contractually possible but I received no notice, and no explanation.

After re-opening the case multiple times, I was told to enroll into a new tenant with a new enrollment. I attempted this, but it did not work. When I followed up, I received copy-paste responses directing me back to the same steps.

To summarize where I am right now:

• Partner since 2019, with renewed subscriptions as recently as January
• Account suspended and no advance notice received
• No explanation provided, citing section 4.b of the agreement
• New tenant enrollment suggested but unsuccessful
• Support has been non-responsive beyond templated replies

I'm not here to argue, I accept that Microsoft has the right to make decisions about its partner ecosystem. What I'm asking for is basic transparency: did I do something wrong? If there was a compliance issue, a policy violation, or any other reason for the suspension, I would genuinely like to know so I can understand and, if possible, address it.

I also have some practical questions the community may be able to help with:

• Is there a formal appeal or review process for suspended partner accounts?
• Is new enrollment genuinely possible after a termination under 4.b, and if so, what are the correct steps?
• Has anyone else experienced this and found a way to resolve it constructively?
• Is there an escalation path beyond the standard support ticket process?

I know I'm a small partner and this is likely a minor matter from Microsoft's perspective. But for a small business that has invested years in this program and renewed in good faith just months ago, this situation has had a real impact. A clear explanation, even a difficult one would go a long way.

Any guidance, shared experiences, or pointers to the right escalation channel would be greatly appreciated. Thank you.