Billing issue with Indirect Provider

Question

Does anyone know if Microsoft will help with a license/billing issue with a CSP Indirect Provider?&nbsp; I cannot seem find the correct support for this type issue.

martijnelfers · Answer

Microsoft does not support in this case, no. Only your CSP Provider can support for any billing issues you have with them or with Microsoft.

martijnelfers · Answer

I agree! If the subscription was terminated midterm with payment upfront, you should get a prorated credit/correction of the subscription costs. Even if it was a Microsoft issue/bug, there should always be a protated correct. Microsoft manages that billing process pretty well. So the Disti for has sure received this prorated credit.Unfortunately I doubt you'll be able find someone in this community that can assist with the discussion between both you and your Disti.If they really don't support you and don't even share the prorated credit, then I'd suggest to look for a different Disti in your region.

jillarmourmicrosoft · Answer

JRNAdmin&nbsp;are you&nbsp;an indirect provider or a reseller working with the indirect provider?

jrnadmin · Answer

JillArmourMicrosoft&nbsp; We are the reseller working with a Indirect provider

jillarmourmicrosoft · Answer

JRNAdmin&nbsp;the team I contacted said:
&nbsp;
"We&nbsp;encourage you to request assistance from your indirect provider with licensing questions, and if the indirect provider cannot address the questions, you may want to submit a partner support request. Microsoft is unable to assist with billing issues associated with the indirect provider's monthly invoicing to the reseller."

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Billing issue with Indirect Provider

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