Forum Discussion
Viva Sales Licensing
Hi Team Microsoft!
Viva Sales licensing is still confusing for us.
We have an internal initiative in our consultancy to expand access to Viva Sales for our commercial and pre-sales team globally: 14 countries.
We did not find anything clear in the Office 365 E3/E5 and/or Microsoft 365 E3/E5 license descriptions that mentioned that Viva Sales was actually included.
Even with licenses...
- Office 365 E3/E5 and/or Microsoft 365 E3/E5
- Teams Premium licenses
- Dynamics 365 Sales Enterprise licenses
Still not enough?
Do we need to hire anything additional?
Hi LCMuniz
If I understand correctly, you'd like to know which M365 plans include Viva Sales, correct?
- D365 Sales Pro - does not include Viva Sales but can be purchased at an additional cost.
- D365 Sales Enterprise - includes Viva Sales.
- D365 Sales Premium - includes Viva Sales.
Sales Pricing – Compare Plans | Microsoft Dynamics 365
As far as Teams, Viva Sales functionality occurs in Teams (and Outlook). However, users must have M365 E3/E5 products and capabilities as well as a CRM system to connect to Viva Sales - Microsoft Viva service description - Service Descriptions | Microsoft Learn
As a friendly reminder, O365 is now M365.
All of the information provided can be found by logging into Partner Center and utilizing various resources such as Microsoft Learn Docs to learn more about your subject matter.
If this (or someone else's) reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.
Regards,Microsoft CSP Licensing Concierge
6 Replies
- to add, I updated your post by adding the required labels. For this post, I added, "Viva Sales" and "M365".
This helps others search & find applicable posts & information. Hi LCMuniz
If I understand correctly, you'd like to know which M365 plans include Viva Sales, correct?
- D365 Sales Pro - does not include Viva Sales but can be purchased at an additional cost.
- D365 Sales Enterprise - includes Viva Sales.
- D365 Sales Premium - includes Viva Sales.
Sales Pricing – Compare Plans | Microsoft Dynamics 365
As far as Teams, Viva Sales functionality occurs in Teams (and Outlook). However, users must have M365 E3/E5 products and capabilities as well as a CRM system to connect to Viva Sales - Microsoft Viva service description - Service Descriptions | Microsoft Learn
As a friendly reminder, O365 is now M365.
All of the information provided can be found by logging into Partner Center and utilizing various resources such as Microsoft Learn Docs to learn more about your subject matter.
If this (or someone else's) reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.
Regards,Microsoft CSP Licensing Concierge
Thanks for the clarifications!
Summarizing my understanding: what defines whether or not we need to hire the additional Viva Sales license are the Dynamics 365 Sales licenses (when we use Microsoft instead of Salesforce or other CRMs)
The M365 E3/E5 license is related to the use of Outlook, Teams or other Office applications
Correct?- please review the links provided as you'll find further details.
That's answered in detail on the links provided. May I ask if you've had a chance to review the links provided?
