Forum Discussion
Viva Sales Licensing
Hi LCMuniz
If I understand correctly, you'd like to know which M365 plans include Viva Sales, correct?
- D365 Sales Pro - does not include Viva Sales but can be purchased at an additional cost.
- D365 Sales Enterprise - includes Viva Sales.
- D365 Sales Premium - includes Viva Sales.
Sales Pricing – Compare Plans | Microsoft Dynamics 365
As far as Teams, Viva Sales functionality occurs in Teams (and Outlook). However, users must have M365 E3/E5 products and capabilities as well as a CRM system to connect to Viva Sales - Microsoft Viva service description - Service Descriptions | Microsoft Learn
As a friendly reminder, O365 is now M365.
All of the information provided can be found by logging into Partner Center and utilizing various resources such as Microsoft Learn Docs to learn more about your subject matter.
If this (or someone else's) reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.
Regards,Microsoft CSP Licensing Concierge
Hi LCMuniz
If I understand correctly, you'd like to know which M365 plans include Viva Sales, correct?
- D365 Sales Pro - does not include Viva Sales but can be purchased at an additional cost.
- D365 Sales Enterprise - includes Viva Sales.
- D365 Sales Premium - includes Viva Sales.
Sales Pricing – Compare Plans | Microsoft Dynamics 365
As far as Teams, Viva Sales functionality occurs in Teams (and Outlook). However, users must have M365 E3/E5 products and capabilities as well as a CRM system to connect to Viva Sales - Microsoft Viva service description - Service Descriptions | Microsoft Learn
As a friendly reminder, O365 is now M365.
All of the information provided can be found by logging into Partner Center and utilizing various resources such as Microsoft Learn Docs to learn more about your subject matter.
If this (or someone else's) reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.
Regards,
Microsoft CSP Licensing Concierge
Thanks for the clarifications!
Summarizing my understanding: what defines whether or not we need to hire the additional Viva Sales license are the Dynamics 365 Sales licenses (when we use Microsoft instead of Salesforce or other CRMs)
The M365 E3/E5 license is related to the use of Outlook, Teams or other Office applications
Correct?
- please review the links provided as you'll find further details.
That's answered in detail on the links provided. May I ask if you've had a chance to review the links provided?- Yes, I reviewed the "Sales Pricing – Compare Plans" and "Microsoft Viva service description" links before submitting the summary of my understanding and asking for confirmation above
It is clear to me that there will be no additional cost with Viva Sales licensing since we already have the Dynamics 365 Sales Enterprise and M365 E3/E5 licenses, as mentioned in the paragraph "Microsoft Viva Sales" and in item 11 of the link "Microsoft Viva service description "
The "Sales Pricing – Compare Plans" link also reinforces that Dynamics 365 Sales Enterprise or Premium licenses include Viva Sales, conversation intelligence, among other featuresLCMuniz Great! sounds like the links that I've provided answered your question(s).
Since my reply answered your question, please Accept as the solution to help the other members find it more quickly, and thank you for supporting the community.
Regards,Microsoft CSP Licensing Concierge