Forum Discussion
Sandboxes for Finance and Operations App on one Tenant with different environments
Christine I have sent this inquiry to some internal teams, I will let you know what I find out.
Thanks for being part of the community.
- JillArmourMicrosoftSep 25, 2024
Community Manager
Christine one response was:
"Normally the partner should go to their license reseller to ask licensing questions." Can you reach out to them for this?
I did some googling and found this:
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You're correct in your understanding, but let me clarify it further.
In Microsoft Dynamics 365 Finance and Operations (F&O), the licensing structure provides a customer with one production environment and one sandbox (T2) environment for free per tenant. This applies when the customer has a minimum of 20 full-user licenses. The free environments include:
- 1 Production environment (Tier 2 or above)
- 1 Sandbox environment (Tier 2)
This is per tenant, not per environment, meaning a customer gets one production and one sandbox environment per tenant—not per environment deployment.
However, if the customer requires additional sandbox environments, beyond the free one that comes with the licenses, then they would need to purchase the Operations Sandbox Add-on.
So, to confirm:
- Per tenant, the customer gets one free production and one free sandbox environment, provided they meet the minimum full-user licenses requirement (20).
- If the customer needs additional sandbox environments (for example, more than one sandbox for testing or development), then they would need to purchase those as add-ons.
If the documentation you checked seems to suggest something different, it could be helpful to recheck the specific details, as Microsoft sometimes updates or clarifies its licensing structure. But the current standard understanding is that the free environments are provided per tenant, not per deployment environment.
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This is from an outside source, but maybe it helps?
You can also look at Pricing | Microsoft Dynamics 365 pages 38-41, it outlines operations product provides and detail.
- ChristineSep 26, 2024Brass ContributorDear jill, thanks for your information. I also thought that the scenario would be as you described until now but I discovered that it is different (as described in the first posting). Therefore, if you get more information from the colleagues, please let me know. Otherwise I will try to get more information by other sources (not reseller as they normally do not know this specific cases). Kind regards
- JillArmourMicrosoftSep 25, 2024
Community Manager
Christine thanks for the ping, alas, no one has responded to my inquiry. I have reached out again in hopes of hearing back. Hang in there!