D365 Customer Voice End of Sale

Hello. There's a September 2023 licensing deck floating around out there from MSFT saying that Customer Voice will be end of sale as of 10/1. This is not documented anywhere else and I'd ve...

BizApps

dynamics 365

Pricing & Licensing

LicensingConcierge1
Sep 12, 2023
Hi blakecheek

Thank you for your patience.

I did not have visibility to the September licensing deck, so my apologies for my previous response.

Yes, you are correct...I've researched and can confirm that effective October 1, Customer Voice will be removed from the price list & will become a lead status SKU until further notice. Existing users will still be able to use this product, so it's considered deprecated as far as my understanding goes.

More information on a replacement or comparable product may be provided in the months to come.

If this reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.

Regards,

Microsoft CSP Licensing Concierge

LicensingConcierge1

Former Employee

Sep 08, 2023

You can send an email to: cspq@microsoft.com

Regards,

Microsoft CSP Licensing Concierge

blakecheek

Iron Contributor

Sep 08, 2023

Sent. Please feel free to reply back here with your findings. Thank you!

LicensingConcierge1
Former Employee
Sep 11, 2023
blakecheek

I received your snapshots( which could have been added to this post as no account info was viewable).

However, I cannot verify the source of the information.

Would you mind emailing me a link to the document source please? Otherwise, you can submit a partner support ticket.

Regards,

Microsoft CSP Licensing Concierge

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D365 Customer Voice End of Sale

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