Forum Discussion
D365 Customer Voice End of Sale
Hi blakecheek
Thank you for your patience.
I did not have visibility to the September licensing deck, so my apologies for my previous response.
Yes, you are correct...I've researched and can confirm that effective October 1, Customer Voice will be removed from the price list & will become a lead status SKU until further notice. Existing users will still be able to use this product, so it's considered deprecated as far as my understanding goes.
More information on a replacement or comparable product may be provided in the months to come.
If this reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.
Regards,Microsoft CSP Licensing Concierge
Hi blakecheek
I've done some checking and did not find a deck mentioning end of sale for Customer Voice. I've also reviewed Learn Docs such as the one listed below, and did not find information about the product ending on October 1st - https://learn.microsoft.com/en-us/dynamics365/customer-voice/about
Therefore, if you have a link to the deck that you're referencing, please provide it.
If this reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.
Regards,
Microsoft CSP Licensing Concierge
https://businesscenter.mbs.microsoft.com/#contentdetail/Dyn365PricingandLicensing
Then, scroll down to Dynamics 365 Licensing Deck
unfortunately, I cannot access the Partner Center.
do you have a full screen shot to provide by any please?
Regards,
Microsoft CSP Licensing Concierge
- Hey Rachel, DM me so I can attach a copy of these confidentially in case anything in the screenshots might be MS confidential or partner-facing only. I tried to DM you, but it said you don't have DMs enabled.
- You can send an email to: cspq@microsoft.com
Regards,
Microsoft CSP Licensing Concierge