Forum Discussion
Power Apps Usage Rights with a Dyanmics 365 Enterprise License for non-restricted Dynamics tables
@LicensingConcierge - On Page 41 of the dynamics licensing guide there is a paragraph as follows under multiplexing: "Dynamics 365 applications use Dataverse capacity and features to store and se...
I greatly appreciate your prompt response. In hindsight, I should have provided more context in my initial inquiry. The situation involves the presence of Sales Enterprise users within the customer's tenancy. My primary query revolves around whether the inclusion of limited Power Apps usage rights, as part of the Customer Service Enterprise package within a shared environment (also hosting Sales Enterprise users), necessitates an additional sales attach licence for users to carry out actions such as creating, reading, updating, or deleting data within the Order table. This when accessed through a custom model-driven Power App within the same environment.
What introduces some ambiguity is the guidance, which stipulates that a user with a Power Apps license possesses the capability to perform these actions on any non-restricted table, and the Order table, as per my research, is not listed as a restricted one.
You've mentioned that Power Apps usage rights are "limited" when bundled with Dynamics Enterprise Licensing. However, I am eager to gain a clear understanding of the term "limited." I have encountered challenges in locating a precise definition for this term in official documentation.
Your insights on this matter would be greatly appreciated.
LicensingConcierge1
Microsoft
Microsoft
You've mentioned that Power Apps usage rights are "limited" when bundled with Dynamics Enterprise Licensing. However, I am eager to gain a clear understanding of the term "limited." I have encountered challenges in locating a precise definition for this term in official documentation.
Your insights on this matter would be greatly appreciated.
I do not know of a specific list of limited capabilities.
However, the following website Customer Service Pricing | Microsoft Dynamics 365 confirms that the Customer Service Enterprise license is extended to include custom Power Apps applications within the same environment as the Dynamics 365 application.
Here is the link to learn about how to extend Customer Service - Browse all courses, learning paths, and modules - Training | Microsoft Learn
If this reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.
Regards,
Microsoft CSP Licensing Concierge
So in effect are Microsoft saying its ok to use the Order entity on a Customer service Enterprise license because its a non-restricted table and its in the same environment as the dynamics sales enterprise users are in? Perhaps thats why they say limited?
I think this is a really important case that should be answered. You would not beleive the difficulty I've had to get a definitive answer from anyone at Microsoft. Do you know anyone at Microsoft that could perhaps answer this?- LicensingConcierge1
My previous reply is in answer to the question you asked about defining "limited capabilities".
As far as your question about order entity, if I understand your question correctly, the documentation that I previously provided confirms that Order entity is included with the Sales license and not the Customer Service license.
I'll continue to research and I can update this post.
If this reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.
Regards,Microsoft CSP Licensing Concierge
LicensingConcierge1 - Appologies I think i now understand your reply.
In summary, if a user possesses only a Customer Service Enterprise license and wishes to perform Create, Read, Update, Delete (CRUD) operations on the Order table (which is included in the Sales license but remains a non-restricted table) within their own environment, they will require ONE of the following additional licenses, depending on what suits their needs best:
- Power Apps Per App (to gain CRUD operations to non-restricted Dynamics tables within a custom Power App).
- Power Apps Premium (to gain CRUD operations to non-restricted Dynamics tables within a custom Power App).
- Dynamics Sales Attach (to gain CRUD operations to non-restricted AND restricted tables within the Sales license usage rights).
This requirement also holds true if the customer user has a Sales base license and intends to perform CRUD operations on non-restricted tables included in the Customer Service license.
The rationale behind this lies in the fact that the Dynamics license (be it Customer Service or Sales) exclusively covers usage rights for its own tables as outlined in the Dynamics 365 Licensing Guide. Additionally, the limited Power Apps usage rights included with that license constrain the utilization of Power Apps capabilities within the context of the licensed Dynamics 365 application, i.e., only for the tables included in the license.
