Forum Discussion
Power Apps Usage Rights with a Dyanmics 365 Enterprise License for non-restricted Dynamics tables
Hi johnpsmartim
Question: Does a Customer Service Enterprise License (with included power app usage rights) have the same rights as a power apps per app or premium user as described above?
No, the use rights are actually limited per the October 2023 Power Platform Licensing Guide:
Also, per pg.10 of the current Power Platform Licensing Guide states that use rights are limited:
If so, is it right to interpret that a user with a Customer Service Enterprise License with included but limited power apps usage rights can still create, read, update or delete an "Order" entity within a custom app because it is a non-restricted entity? Therefore that user would not need a sales attach license because the "Order" entity is not a restricted table and is in a custom app?
Sales Order/Order entity relates to D365 Sales; yet the customer in your scenario has the Customer Service Enterprise license. Quote, order, and invoice tables (Dynamics 365 Sales) | Microsoft Learn
Therefore, I'm not clear on this question.
If this reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.
Regards,
Microsoft CSP Licensing Concierge
I greatly appreciate your prompt response. In hindsight, I should have provided more context in my initial inquiry. The situation involves the presence of Sales Enterprise users within the customer's tenancy. My primary query revolves around whether the inclusion of limited Power Apps usage rights, as part of the Customer Service Enterprise package within a shared environment (also hosting Sales Enterprise users), necessitates an additional sales attach licence for users to carry out actions such as creating, reading, updating, or deleting data within the Order table. This when accessed through a custom model-driven Power App within the same environment.
What introduces some ambiguity is the guidance, which stipulates that a user with a Power Apps license possesses the capability to perform these actions on any non-restricted table, and the Order table, as per my research, is not listed as a restricted one.
You've mentioned that Power Apps usage rights are "limited" when bundled with Dynamics Enterprise Licensing. However, I am eager to gain a clear understanding of the term "limited." I have encountered challenges in locating a precise definition for this term in official documentation.
Your insights on this matter would be greatly appreciated.
You've mentioned that Power Apps usage rights are "limited" when bundled with Dynamics Enterprise Licensing. However, I am eager to gain a clear understanding of the term "limited." I have encountered challenges in locating a precise definition for this term in official documentation.
Your insights on this matter would be greatly appreciated.I do not know of a specific list of limited capabilities.
However, the following website Customer Service Pricing | Microsoft Dynamics 365 confirms that the Customer Service Enterprise license is extended to include custom Power Apps applications within the same environment as the Dynamics 365 application.
Here is the link to learn about how to extend Customer Service - Browse all courses, learning paths, and modules - Training | Microsoft Learn
If this reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.
Regards,Microsoft CSP Licensing Concierge
So in effect are Microsoft saying its ok to use the Order entity on a Customer service Enterprise license because its a non-restricted table and its in the same environment as the dynamics sales enterprise users are in? Perhaps thats why they say limited?
I think this is a really important case that should be answered. You would not beleive the difficulty I've had to get a definitive answer from anyone at Microsoft. Do you know anyone at Microsoft that could perhaps answer this?
