Forum Discussion
MicrosoftPartner Alert: Microsoft Dynamics 365 pricing update
Summary
On Friday, April 12th, Microsoft publicly announced an update to our commercial pricing for certain Dynamics 365 SKUs, the first substantive update since October 2019. This change will go into effect on October 1, 2024 – providing customers with about six months of advance notification.
This price update builds on the product innovation we’ve delivered over the past five years to meet the changing needs of customers. While a lot has changed in the world in five years, our vision has stayed true: ensuring the Dynamics 365 experience helps organizations adapt to change and proactively transform the business. We have delivered on this through innovations that have helped organizations supercharge customer experiences with AI-powered, real-time customer insights for marketers, sellers, and service agents; as well as to optimize operations and mission-critical processes with data insights, supply chain visibility and end-to-end automation of financial processes. And today we are seeing organizations of all sizes across industries benefit from Copilot in Dynamics 365.
We will update our list pricing for the following commercial CRM and ERP products1:
|
Product |
Price before October 1, 2024 |
Price after October 1, 20242 |
|
Dynamics 365 Sales Enterprise |
$95 |
$105 |
|
Dynamics 365 Sales Device |
$145 |
$160 |
|
Dynamics 365 Sales Premium |
$135 |
$150 |
|
Microsoft Relationship Sales3 |
$162 |
$177 |
|
Dynamics 365 Customer Service Enterprise |
$95 |
$105 |
|
Dynamics 365 Customer Service Device |
$145 |
$160 |
|
Dynamics 365 Field Service |
$95 |
$105 |
|
Dynamics 365 Field Service Device |
$145 |
$160 |
|
Dynamics 365 Finance |
$180 |
$210 |
|
Dynamics 365 Supply Chain Management |
$180 |
$210 |
|
Dynamics 365 Commerce |
$180 |
$210 |
|
Dynamics 365 Human Resources |
$120 |
$135 |
|
Dynamics 365 Project Operations |
$120 |
$135 |
|
Dynamics 365 Operations – Device |
$75 |
$85 |
[1] All prices are per user per month (or per device per month where noted)
2 Prices shown are for informational purposes only and may not be reflective of actual list price due to currency, country, region and variant factors.
3 Pricing per user per month will increase by $15 in all tiers in Microsoft Relationship Sales. Only 10-99 user tier shown for simplicity.
Prices for Dynamics 365 on-premises Customer Engagement and Operations products will increase by the same percentage as their respective cloud versions. Pricing for cloud products not listed above, such as Dynamics 365 Business Central, will remain unchanged.
These increases will apply globally to new and existing customers, and the products will be priced comparably in other currencies. To comply with local regulations, US Government list prices for the same products will increase by 10% effective October 1, 2024, followed by another smaller increase effective October 1, 2025 to bring parity with commercial pricing outlined above.
Call to Action
- Read the announcement on the Dynamics 365 blog
- Use the customer-facing slides to emphasize the value added over the last five years, the period of notification, and pricing details
- Familiarize yourself with the Partner FAQ and use the FAQ to answer customer questions
Stay Connected with Business Applications Partner Resources
- Sign up for the Dynamics 365 and Power Platform Partner Newsletters
- Follow the Dynamics 365 and Power Platform partner LinkedIn channels
- Review past Partner Alerts
- Bookmark the Dynamics 365 and Power Platform Partner Hub pages
- Join and engage in the Business Applications Microsoft Partner Community