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Reece_Wallace's avatar
Reece_Wallace
Copper Contributor
Aug 11, 2023

Licensing Query - D365

Our customer have built their D365 in their UK tenant. However, they now need to move to their Italian tenant (where their O365 users are)

 

They purchased their D365 licenses 11 months ago under a a 36 month agreement which was heavily discounted (40%) as they were moving from AX

 

They will have to buy new licenses for the Italian tenant and there will be a short period of dual run as we conduct the tenant to tenant migration.

 

The questions are:

 

  • can they buy the new licenses with the same level of discount? (the uplift would be 86k across the remaining 25 months)
  • will they be held to the remaining 25 months subscription in the old tenant (making it a 105k bill for redundant licenses PLUS list price of £147 per month per user fore new ones

 

They need to move D365 over as they’re struggling with the restricted O365 functionality/broken email experience whilst O365 and D365 are in different tenants.

 

Hoping someone can advise? 

 

Lisa-Marie_Verstraeten 

Dynamics 365
Pricing & Licensing
  • LicensingConcierge1's avatar
    LicensingConcierge1
    Icon for Microsoft rankMicrosoft
    Aug 11, 2023

    Hi Reece_Wallace 

     

    Thank you for your post! :smile:

     

    The questions are:

    • can they buy the new licenses with the same level of discount? (the uplift would be 86k across the remaining 25 months)  Have you reviewed the allowable subscription changes in the NCE Handbook (found in Partner Center)?

    My understanding is that since the NCE does not support license transfers, at the renewal date, the customer will be able to cancel their subscriptions and activate new ones.

     

    As far as pricing for the new licenses, per the Global Promo Readiness Guide (located in Partner Center), if a promotion is available, that promotional price will automatically be applied.  Otherwise, the new licenses will be at the current list price.  If this is due to a company merger, you will need to submit a support ticket.

    • will they be held to the remaining 25 months subscription in the old tenant (making it a 105k bill for redundant licenses PLUS list price of £147 per month per user fore new ones 

    hmmm...I believe the process is that when you're eligible & ready, you would purchase the new licenses, then cancel the old ones, so there would be no "redundant licenses".

     

    If you are a Reseller, please contact your Indirect Provider for assistance. 

     

     

     

    If this reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.


    Regards,

    Microsoft CSP Licensing Concierge

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