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CrmAlex's avatar
CrmAlex
Copper Contributor
Jun 21, 2024

Dynamics 365: User licensing for users without CRM access

Hello,

 

am I allowed to have activated users in D365 that do not have a valid license? The users do not have CRM access, do not work in CRM and only serve as record owners. I could not find anything useful in the license model. The option of creating users as contacts and using them is out of the question, as we really want to license the users in the further course of the project and use them as record owners.

 

Greetings
Alex

Dynamics 365
License management
Power Platform
  • LicensingConcierge1's avatar
    LicensingConcierge1
    Icon for Microsoft rankMicrosoft
    Jun 21, 2024

    Hi  CrmAlex, 

     

    Are the users your employees?

     

    If not, CSP Partners have access to the D365 License Guide (LG) that can be found by logging into Partner Center. On pg.43 explains how to license external users. 

     

    If the users are employees, pg.43 confirms that "External user access does not extend to your employees, onsite or independent contractors, vendors, agents, or those of your affiliates who are providing business processes on behalf of you or your affiliate. Those users are considered internal users."

     

    Please carefully review the LG to further details. 

     

    If after reviewing the LG you have additional questions, please let me know. 

     

     

     

     

    If you are a Microsoft Reseller in CSP, you should work with your Indirect Provider (aka Distributor) who has a direct relationship with Microsoft and can provide you with customer support, pricing, and billing that help to ensure your success.


    If this reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, if after reviewing the information you have additional questions, please let me know.


    Regards,

    Microsoft CSP Licensing Concierge

     

     

     

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