Forum Discussion

Germantas's avatar
Germantas
Brass Contributor
Nov 17, 2023
Solved

Dynamics 365 Marketing add-on issue

Hello,   We have a customer who is using D365 Marketing app and currently they need additional contacts add-on to increase capacity limits. Since Customer Insights Journeys are now in place there i...
BizApps
dynamics 365
Pricing & Licensing
  • LicensingConcierge1's avatar
    LicensingConcierge1
    Jan 26, 2024

    Germantas 

     

    I have good news!  

     

    As of January 9, 2024 the commerce system was updated such that owners of the old Marketing Standalone Base SKU can now buy the new Customer Insights - Interacted People T1-T3 add-ons.

    (This unblocks true-up of quota until they are able to switch to the new base Customer Insights SKU). 

     


    If this reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.


    Regards,

    Microsoft CSP Licensing Concierge

LicensingConcierge1's avatar
LicensingConcierge1
Former Employee
Nov 27, 2023

Germantas 

 

Unfortunately I do not have an alternative. The delay be due to the US holiday season.  Hopefully you'll get a resolution soon.

 

I do not handle support issues, however, if I find a resolution, I'll be sure to update you right away! :smile:

 

 

Regards,

Microsoft CSP Licensing Concierge

WillBen's avatar
WillBen
Copper Contributor
Nov 29, 2023
Any updates on this issue as we have the same problem.
  • WillBen's avatar
    WillBen
    Copper Contributor
    Jan 12, 2024
    Thanks for sharing.
  • Germantas's avatar
    Germantas
    Brass Contributor
    Jan 11, 2024
    It is now possible to add Dynamics 365 Customer Insights Journeys T1/T2/T3 Interacted People for additional capacity to D365 Marketing
  • Germantas's avatar
    Germantas
    Brass Contributor
    Jan 07, 2024
    At least information what I received is that it should be fixed somewhere in January.
  • WillBen's avatar
    WillBen
    Copper Contributor
    Jan 07, 2024
    Have you have any further response on your ticket? MS has advised me that the additional add-on's will not be made available, effectively making the product purchased useless.
  • LicensingConcierge1's avatar
    LicensingConcierge1
    Former Employee
    Nov 30, 2023

    Germantas WillBen 

     

    Yes, existing Marketing customers should be able to purchase additional contacts.

     

    However, I've been informed that there is an issue with the product SKU, which is why it cannot be purchased right now.

    I do not have an eta on a resolution, and it's likely that I will not receive an update since technical support is out of scope for my team. If you have not submitted a support ticket, I suggest that you do so, which may be the route that you receive updates.

     

     

    If this reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.


    Regards,

    Microsoft CSP Licensing Concierge

    .

     

  • Germantas's avatar
    Germantas
    Brass Contributor
    Nov 30, 2023
    Through different sources I have received a positive answer that this should be resolved until/ during January by adding old sku's as compatible base to current existing Customer Journey add-ons