Forum Discussion

Brass Contributor

Nov 17, 2023

Solved

Dynamics 365 Marketing add-on issue

Hello, We have a customer who is using D365 Marketing app and currently they need additional contacts add-on to increase capacity limits. Since Customer Insights Journeys are now in place there i...

BizApps

dynamics 365

Pricing & Licensing

LicensingConcierge1
Jan 26, 2024
Germantas

I have good news!

As of January 9, 2024 the commerce system was updated such that owners of the old Marketing Standalone Base SKU can now buy the new Customer Insights - Interacted People T1-T3 add-ons.

(This unblocks true-up of quota until they are able to switch to the new base Customer Insights SKU).

If this reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.

Regards,

Microsoft CSP Licensing Concierge

Germantas

Brass Contributor

Nov 22, 2023

So if customer does just have the base D365 Marketing app without any add-on active under subscription there is no SKU to select neither when ordering in Partner Center or on current NCE pricelist. This is something what we have crosschecked practically. If possible I would be more than happy to receive instructions or other type of assistance regarding this.

LicensingConcierge1

Former Employee

Nov 22, 2023

Are you looking for the Marketin Attach license? If so, I was able to find it on the current price list.

If this reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.

Regards,

Microsoft CSP Licensing Concierge

Germantas
Brass Contributor
Nov 23, 2023
No, contacts add-on (additional capacity) as stated initially- sku: Dynamics 365 Marketing Addnl Contacts Tier 1
- LicensingConcierge1
  Former Employee
  Nov 27, 2023
  Germantas
  
  Yes, I was able to find "Dynamics 365 Marketing Addnl Contacts Tier 1" on the current price list.
  
  My previous response was based on internal information from the Customer Insights team.
  
  I'm sorry you're having trouble with this product SKU. As far as I know, if you've confirmed that the product is available in your country, confirmed that you're reviewing the current price list, and have checked the Offer Matrix and still cannot find the product SKU, my only other suggestion is that you submit a support ticket in Partner Center.
  
  I wish I could further assist.
  
  If this reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.
  
  Regards,
  
  Microsoft CSP Licensing Concierge
  - Germantas
    Brass Contributor
    Nov 27, 2023
    LicensingConcierge1, we have a ticket open, but we are not receiving proper attention. Can I know is there someone who I could escalate for required prioritization?