Forum Discussion
Downgrade from BC cloud on CSP to BC on prem?
Is it possible for a BC cloud customer on CSP to downgrade to BC on premise? The customer is a regular CSP customer with no transition or any other promo applied.
3 Replies
Hi MLollen
Thank you for posting to the community!
According to documentation, once you start using Business Central online, you must stop using your on-premises solution. FAQ about Migrating to Business Central Online - Business Central | Microsoft Learn
If this reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.
Regards,Microsoft CSP Licensing Concierge
- Hi, the customer never had on prem BC. They only have online BC through CSP, can they downgrade to BC on prem?
BC Online includes On Prem use rights:
Since you said that the customer already has BC Online, per the BC OnPrem Licensing Guide (BC OnPrem LG), users or devices licensed with Dynamics 365 (D365) User Subscription Licenses (User SLs) have use rights equivalent to a CAL for the purpose of accessing on-premises functionality.
So, the D365 Business Central, on-premises server license is included with their SLs. Licenses for all supporting servers (e.g., Windows Server and CAL(s)) must be obtained separately.
How to purchase BC OnPrem:
If the customer still wants to purchase OnPrem, they'll need to purchase Business Central OnPrem licenses, you'll need to purchase the applicable Server or CAL license.
Remember that the perpetual licenses are only available for new purchases for a limited time - Software lifecycle policy and on-premises updates - Business Central | Microsoft Learn
If this reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.
Regards,Microsoft CSP Licensing Concierge
