Forum Discussion
D365 Customer Voice Additional Responses
Hi All,
After receiving this question from one of our partners, I have found that the add-on is still available:
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Hello,
I appreciate the response.
Just to clarify, this point 'If the free responses are exhausted, you can purchase additional responses by contacting Microsoft Support - Purchase Dynamics 365 Customer Voice and additional license | Microsoft Learn'.
Is this only available to purchase direct through Microsoft OR is this also available for purchase through the channel Disti/CSP?
Kind regards
Hi French6891
First, I'd like to say that the term "free" is a poor choice of words...I should've said "included"
My understanding is that per the Microsoft Customer Agreement, you have three ways to purchase:
- Through a partner - As a Partner, once you're signed into Partner Center, you should use the Offer Matrix to guide you through the purchasing process.
- Self-serving via the Microsoft website - Pricing | Microsoft Dynamics 365
- Direct from a Microsoft salesperson - Dynamics 365 l Contact Me (microsoft.com)
Hope this helps!
If this reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.
Regards,
Microsoft CSP Licensing Concierge
Hi,
Thank you, but regarding option 1 - These SKU's for 'additional responses' aren't available to us in the partner channel to license it this way. Should these be available to us? As otherwise, the only way to do this is to send partners to purchase these direct or self-service.
Thank you- Reseller