Forum Discussion
D365 Customer Voice Additional Responses
Hello,
I’m hoping someone can help me with a query I have regarding D365 Customer Voice.
I’m aware the standalone SKU was retired from 1st October 2023.
D365 is now included with select D365 enterprise products such as Sales Enterprise & so on, which includes 2k responses - fine this is understood.
My question is – what happens when a customer want’s to add additional responses as this SKU use to exist which added 1k extra responses per license. But I can no longer see this visible anywhere.
This unfortunately doesn’t exist on our Master Price File from Microsoft anymore at all – Please can someone advise?
Thank you
Hi All,
After receiving this question from one of our partners, I have found that the add-on is still available:
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LicensingConcierge1Microsoft
Hi French6891
I see that you're asking about additional responses, but I'm not fully clear on your ask. Would you mind clarifying please?
Standing by.
Regards,
Microsoft CSP Licensing Concierge
Are D365 Customer Voice 'Additional Response' licenses still available to purchase?
These packs added on 1k of extra responses per license.
As described in the MS documentation:
One additional license, Dynamics 365 Customer Voice Addl Responses, costs $100 and allows you to receive 1,000 responses per month at a tenant level. This means that everyone in the tenant can use a total of 1,000 responses. You can purchase the licenses in bundles of $100 as required. So if you purchase one Dynamics 365 Customer Voice Addl Responses license (for a bill amount of $1,200), you'll get 12,000 responses (12 × 1,000) annually. If you purchase two licenses of $100 each per month for a year (for a bill amount of $2,400), you'll get 24,000 responses (12 × 2,000) annually.
I can no longer find these on my price files and when asking my product team they have looked into the Microsoft Master Price File and can't see these.
Please advise.
Thanks- LicensingConcierge1
Thank you for clarifying.
A tenant with select Dynamics 365 enterprise products has 2,000 responses per month included at the tenant level (irrespective of how many seats the tenant has). If the free responses are exhausted, you can purchase additional responses by contacting Microsoft Support - Purchase Dynamics 365 Customer Voice and additional license | Microsoft Learn
If this reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.
Regards,Microsoft CSP Licensing Concierge
