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cocxy's avatar
cocxy
Brass Contributor
Jan 07, 2025

Customer Insights: default database capacity

Hello, I would like to know if, in the context of the initial deployment of Dynamics 365 Sales or Customer Service with Customer Insights as an Attach, we indeed have a Dataverse database capacity o...
BizApps
dynamics 365
Pricing & Licensing
JillArmourMicrosoft's avatar
JillArmourMicrosoft
Icon for Community Manager rankCommunity Manager
Jan 08, 2025

cocxy I have reached out to the team and will let you know what they respond with. 

 

Thanks for being part of the community. 

Lee_Papendieck's avatar
Lee_Papendieck
Occasional Reader
Dec 04, 2025

Was this ever resolved? 
According to the licencing guide;

The maximum included Tenant Storage is 25 GB. 
Standard with the majority of the licences, they come with 10 GB (with the exception of: FP, SCMP & CI). 

For example: A customer has purchased a single Sales Enterprise licence and recieves a standard database capacity of 10 GB for their Tenant. Shortly after CI is purchased which comes with a standard database capacity of 25 GB for their Tenant. The customer automatically asumes that these amounts are to be added together and reports this to their respective CSP provider. 

Unfortunately, this does not mean (nor is this stated anywhere), that these amounts are to be added. It clearly states within the licencing guide (https://www.microsoft.com/licensing/guidance/Dynamics-365), "Included/Tenant Max". 

JillArmourMicrosoft​ - If this information is incorrect, please feel free to update me here. However a confirmation of this would also be awesome! 😜

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