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cocxy's avatar
cocxy
Brass Contributor
Jan 07, 2025

Customer Insights: default database capacity

Hello, I would like to know if, in the context of the initial deployment of Dynamics 365 Sales or Customer Service with Customer Insights as an Attach, we indeed have a Dataverse database capacity o...
BizApps
dynamics 365
Pricing & Licensing
cocxy's avatar
cocxy
Brass Contributor
Jan 08, 2025

Hi,

Thanks.

I would like to clarify the 25 GB vs 10 GB issue first.

I'm not sure where you saw the notion of entitlement per product group. That's not the meaning I read in 'only granted once per tenant' 😃.

MartijnElfers's avatar
MartijnElfers
Bronze Contributor
Jan 10, 2025

Well the sentence says "Dataverse entitlements are only granted once per tenant, for the first Customer Insights Base or Attach SL." It doesn't say anywhere that you won't get it if the customer already has different D365 products active. 

So to me it seems the customer gets 10GB for the Sales part + 25GB for the CI part. As you get the 25GB for the first CI Base or Attach license regardless of the customer already having Sales active. 

I've seen the same thing happen with customers having Sales and Finance. Customer got both default capacities. 

 

Again, not 100% sure. Just giving my 2 cents ;) 

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