Forum Discussion
Biz Apps Net Customer Add: How to drive numbers for CSP and EA?
RalfW I have reached out to the BizApps team and this was their response:
Re #1: : Scenario A is correct, no need to do anything else, association via CSP is automatic. We've passed on this feedback to the appropriate team and they are adding this suggestion to the roadmap for improvements in the near future.
Re #2 For scenario B, they can use DPOR, or they can use CPOR for an EA customer. For questions about associations, point them to the association guidebook. https://assetsprod.microsoft.com/mpn/en-us/solutions-partner-associations-playbook.pdf
I hope you find this helpful!
MicrosoftHi RalfW
Scenario A - We have acquired a new customer, we provide their licences, type is CSP."
DPOR is not for CSP. You may find it useful to learn more about CPOR.
"We believe that we need to establish a DPOR for EA customers, is that correct?
Scenario B - We have acquired a new customer, we provide their licences, type is EA
As indicated on the link in your post, Digital Partner of Record (DPOR) is used for EA subscriptions (not CSP subscriptions).
If this reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.
Regards,
Microsoft CSP Licensing Concierge
- Hello team,
thanks for your prompt response. Sorry, but I don't see in your response a reference to the net-customer-add KPI of Biz Apps membership. My question is about net-customer-add and what partners need to do to increase that figure!?
(1) IF the license agreement is CSP, no action is required. net-customer-add figure will include the new customer in the next data refresh.
(2) IF the license agreement is EA, we need to establish a DPOR to get this included in the net-customer-add (as per shared article).
I am hoping you are confirming Scenario 1 = correct and Scenario 2 = correct.
Thank you 🙂- LicensingConcierge1
Hi RalfW
I was hoping that the link that I provided on Solutions Partner for Business Applications would be useful.
If I were to guess, you could start by logging into Partner Center and explore the FY24 Sales Pitch Deck.
Unfortunately, your questions are out of scope for me as Licensing Concierge, therefore, I am unable to assist. I hope you find the answers you're looking for.
Regards,
Microsoft CSP Licensing Concierge
- thanks team 🙂
The reason why I posted this on this forum was because it appears nobody really knows, everybody is guessing, including the MS partner support! And this topic is NOT documented on the partner portal, nor could I find this on any ppt decks from MS. So, we leave partner to guess what to do!?
Not what we want, right? Hence, I am wondering who at Microsoft
(A) will know (somebody in Redmond?) and
(B) who is responsible for the content on the partner portal, business apps, net customer add?
I am not giving up 😄 ... Ralf
